Moderators

The moderating team is in charge of maintaining the atmosphere of the
game and the forums pleasant. Moderators are volunteer players to whom
ANKAMA gave its trust together with tools to keep the game as friendly
as possible. Moderators are NOT support employees and do not have
the mission to severely sanction the players. Their role is to take
preventive action with the players making them aware of the risks
they take if they do not respect the rules of DOFUS, so that
they do not get sanctioned.
To maintain a nice in-game atmosphere, moderators have a few
tools at their disposal. Please read the following
general presentation of the latter.

 MUTE 

When the flood (abusive in-game repetition of a message) or
off-charter remarks can no longer be handled, moderators can
prevent players from talking. The "mute" option can be applied
to a map or to a chosen channel for a variable length. But this
is a last resort solution when it gets impossible to moderate
each player individually.

 JAIL OF THE MODERATORS 

In some cases, moderators may need to isolate a player from the rest of the community while they settle a matter. They can teleport the said player in the DOFUS jail. There, the player will have all the time he'll need to think about his behaviour.

 KICK 

Kicking a player will disconnect the latter. Moderators can also use the kick to unblock a player when there's a bug.

 30-MINUTE SUSPENSION 

The 30-minute suspension can be applied by a moderator or a game master to temporarily suspend a player. This suspension is quite useful to prevent players from disturbing an animation and harassing the game master, for instance.

 6-HOUR SUSPENSION 

The 6-hour suspension will give time to the insulting or flooding player to think about the gravity of his behaviour. Moderators can use it to warn players and protect other players from off-charter behaviours.

 24-HOUR SUSPENSION 

The 24-hour suspension is the most important sanction that moderators have at their disposal. This sanction is used for rare and extremely serious matters. For instance, it can be used to block an account suspected to have been stolen, while the support team takes care of it.