Back to www.dofus.com
 

No flash

 
News
Home / Community / News
Important informations
2011-08-01 11:21
On Friday, 29th 2011, our systems detected an intrusion on some database servers. Though we cannot get any evidence yet, these people may have obtained access to some player account data. We invite all our players to change their password in order to protect their account security.

For the majority of players there is no cause for concern, the data that we suspect of being compromised was encrypted; it would be almost completely unusuable in this state.

All payments on DOFUS sites are directly done between players and our payment partners, absolutely no credit card or bank information is stored on our servers. No one can access this kind of data through our servers.

Because your security is our priority, we would like to announce that a new certification system will soon be added on DOFUS. This system will allow you to specifically define the computers where you plan to use your DOFUS account. Then, even if some unscrupulous person does gain access to your account, your characters' items will be protected.

This system - which has been under development for some time - will be stepped up and released as soon as possible in response to this unfortunate incident.

We are using all our available resources to increase and ensure the account security of all Ankama players.

Thank you for reading, and for your understanding and patience.

Comments
93
To comment, you need to login to your account or register an account
Cow-worker 07 August 2011 - 03:40
WTF? I cant logg my damm sac account , i have filled the right email and i havent recieved a password from that account, i have my secret answer but now what i do?... thx alot amkana.
CherokeePrincess 04 August 2011 - 23:45
Velebnicek: I haven't figured out how to link the post I read that in. I read in posts released about this issue. Sorry.

I'm sorry people are finding their accounts emptied out by someone else, but I'm just finding it so ironic. Ankama is going to 'fix' this problem but 2 weeks ago when I was trying to get suggest a better security measure I was just an idiot. The suggestion I made was a simple one that would protect our accounts from clicking on a link in game. I realized what happened & quickly went to change my password on all of my accounts. BUT that wasn't enough because changing the password didn't cause any changes to them ALREADY logged into my account. If they would have it so that if a change to your pass word would cause you to be kicked from the game & make you re-log with the new pass word. OH and my fave respose was that it wasn't Ankama's responsiblilty to guard our information.. That was from the post I made about my hack the Problems & solutions section.

Now that the shoe is on the other foot everyone has a different feeling about the whole situation!! Imagine that!
LordBaloc 04 August 2011 - 18:57

(talith @ 01 August 2011 22:26) *
you mistake cause and effect eomer. you also make assumptions that make you look foolish.

So ... do I still look foolish?

I have a degree in Computer Science and do website security as part of my job. Clearly my "foolish assumptions" were not that far off if Ankama had to go to such extremes to try to clean up the mess they made.
velebnicek 03 August 2011 - 16:19

(CherokeePrincess @ 03 August 2011 00:12) *
Wow! They clearly say that they know which accounts were compromised.

So now days later people are now logging in to find out that their stuff is gone. I'd guess that those people share their account information with their 'friend'. I'm going to leave it at that because this whole server security is a joke. It's right up there with the awesome customer service!! Why is it that when you have a problem with your account you have to send in a ticket?? why can't you pick up the phone & talk to a real live person? or even live chat if they're afraid of a language problem. I've looked around for other games to play & always have ended up staying with dofus because I've put a lot of my time into creating things that make my time online fun. I hold out hope that it will get better. I'm glad I wasn't holding my breath!
Could you please link the post where they say they know which accounts are hacked?


Knowing how well they react to any problems they create, I expect them not to fix anything anyway. (Like when many ppl lost their skill points from diamonds when Ankama was transferring chars to new servers - completely ignored and never fixed)
And their support site is a joke.


Yes, my account was hacked too - everything gone (items, pets, mats...)

and all I know is
a) ankama fucked up
b) "This account was last accessed on 02/08/2011 at 16:47 from IP address 74.198.1.91" (which is in Canada, where I have never been in my life)
Rachmaninin 03 August 2011 - 14:50
i don´t know what to do, i got the new password for my main account but both old and new passwords do not work... -.-'

damn, wrong place to post. o.O
bugeatter 03 August 2011 - 03:41
ok wtf i can get in to my acount i have gave you guys my hard ernd money for over 4 years are you just taking stuff from me there is no new pass word in my e mail and i know its the right e mail cuz you send my payment info there how do i fix this or are you going to?
simple-joe 03 August 2011 - 01:54
it cannot be a joke cause i cannot log my alt and trust me i don't share my accounts .....i cant even get a new pass word....cause i just calmly try to and it isn't going to email address ....i saw the email 4 one split second and it disappeared b4 i can even click on it ....what should i do now
CherokeePrincess 03 August 2011 - 00:12
Wow! They clearly say that they know which accounts were compromised. So now days later people are now logging in to find out that their stuff is gone. I'd guess that those people share their account information with their 'friend'. I'm going to leave it at that because this whole server security is a joke. It's right up there with the awesome customer service!! Why is it that when you have a problem with your account you have to send in a ticket?? why can't you pick up the phone & talk to a real live person? or even live chat if they're afraid of a language problem. I've looked around for other games to play & always have ended up staying with dofus because I've put a lot of my time into creating things that make my time online fun. I hold out hope that it will get better. I'm glad I wasn't holding my breath!
Super-ego77 02 August 2011 - 20:51
ankama send me a temporary password to an email i forgot although i have my secret answer any solutions?
FoodLord 02 August 2011 - 17:25
My friend's secret password was changed and she said only she knew what it was, did they happen to compromise that info as well?