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Your cellphone number can save the day! A simple text message can now stop account theft.

Text message services follow one after another, but aren't all the same. Let's look at the latest one: securing your account via text message.

This new feature allows you to respond effectively in the event of account theft (whether you notice it as it's happening or afterwards). In a few seconds, you can inform us of an account theft from the dedicated interface and ask for a verification code to be sent via text message. Once you've entered it, the account is placed under protection, which causes the thief to be kicked from the game, and temporarily disables logging back in.

You can then change any account details that may have been compromised (password, secret answer, and e-mail address) and safely return to your favorite game. 

One small text message for Ankama, one giant leap for player security…
 

Text messages: essential allies to your Ankama account


Having appeared just over a year ago, text message services allow you to perform "sensitive" actions on your account (recovering a password, disabling protections, making fast payments, etc.). 

The principle is simple: we send you a verification code via text message to the cellphone number associated with your account, you enter it correctly, and we give you control over your account. Free*, simple, fast: these services make your life easier as a player!

There's one condition: you need to associate your cellphone number with your Ankama account. Don't hang around; it'll only take a few seconds!



* This does not include any additional charges that your cellphone operator may charge you for receiving text messages.
Subscriber
Zerothos1 13 April 2017 15:52
who falls for these things still in 2017
Subscriber
Finikksu 13 April 2017 16:08

(Zerothos1 @ 13 April 2017 15:52) *
who falls for these things still in 2017
Kindly remainder that Dofus is aimed to younger people, and they don't usually know the basics of Internet safe use. That is why the keep making these things.
Funny enough, the same people who fall for these tricks and have to use these features, are the same that don't read the forum to know they have to use them.
Subscriber
edawrdkung 13 April 2017 16:49
Wow I really like this! The only problem is that I can't add a phone number
Subscriber
Uselessfxf 13 April 2017 17:30
Your country (or region) is not covered for our SMS service. You can not, unfortunately, use this service. If you need assistance, Ankama Support remains available to help you!
Subscriber
edawrdkung 13 April 2017 17:49
Yup this happens to me too! The only weird thing is that i already have added a phone number to 2/3 of my accounts
Subscriber
bohemia 13 April 2017 21:43

(edawrdkung @ 13 April 2017 16:49) *
Wow I really like this! The only problem is that I can't add a phone number

(Uselessfxf @ 13 April 2017 17:30) *
Your country (or region) is not covered for our SMS service. You can not, unfortunately, use this service. If you need assistance, Ankama Support remains available to help you!
I'm just curious if Ankama is still working on covering more countries via cell txt services, or the cell expansion has been paused for now.
If it is still going on, then which are the countries for whose txt services covering is being worked at the moment?