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Status update - April 2By: [Manaia] - yesterday
Compensation
On Tuesday, a series of technical issues took place which resulted in the impossibility for many of you to play DOFUS. We would like to offer you the following code as compensation for the lost time (the code is valid until Sunday, April 5 at 11:45 p.m., and can be redeemed 1 time per account on accounts which were created at least 3 days ago):
DOFUSAVRIL2020
This code will give you a 3-day subscription token.
As additional compensation for our Mac OS players, who had to wait even longer to get into the game, we will credit another day of subscription time, and a Pearldrop Wisdom and Protection directly to their accounts within the next days.
We are sorry for the inconvenience caused to all our players.
Thank you again for the support messages we received during this launch and we wish you a lot of fun on the Temporis servers!
Important:
Since the reopening of the classic DOFUS servers, some new items have appeared in-game by mistake, and we need to address those with you: we are talking about Temporis-specific experience and spell scrolls.
It is essential to be careful as malicious players will try scam you by selling you these scrolls, which are completely unusable on the regular servers. As such, if you are on any other server than Temporis and players are trying to sell you such spells and experience scrolls, please report them to the Moderation and CM team via Ankabox.
A more detailed post on the matter can be found here: https://www.dofus.com/en/forum/27-server-status/336707-information-regarding-temporis-iv-spell-experience-scrolls-found-classic-servers
A note from your CM
Today was a trying day for everyone, and we understand how frustrating the lengthy waiting times can be for our players, especially after gigantic waiting queues and a sequence of problems and challenges.
We want to take the opportunity to thank you for your patience during these challenging times. We try, every day, to prepare, adapt, and improve our setup and services to provide you with an enjoyable gaming experience. Alas, despite our best efforts, we cannot always predict the sheer volume of interest to play our game accurately. Working from home presents its own set of challenges also.
Despite the situation, we will continue to do our best to improve and adapt to this situation.
I want to sincerely apologise, on behalf of Ankama, for the inconvenience all issues encountered today have caused every single one of you. We will be back tomorrow to continue working on fixing the outstanding problems. <3
Manaia
On Tuesday, a series of technical issues took place which resulted in the impossibility for many of you to play DOFUS. We would like to offer you the following code as compensation for the lost time (the code is valid until Sunday, April 5 at 11:45 p.m., and can be redeemed 1 time per account on accounts which were created at least 3 days ago):
DOFUSAVRIL2020
This code will give you a 3-day subscription token.
As additional compensation for our Mac OS players, who had to wait even longer to get into the game, we will credit another day of subscription time, and a Pearldrop Wisdom and Protection directly to their accounts within the next days.
We are sorry for the inconvenience caused to all our players.
Thank you again for the support messages we received during this launch and we wish you a lot of fun on the Temporis servers!
Important:
Since the reopening of the classic DOFUS servers, some new items have appeared in-game by mistake, and we need to address those with you: we are talking about Temporis-specific experience and spell scrolls.
It is essential to be careful as malicious players will try scam you by selling you these scrolls, which are completely unusable on the regular servers. As such, if you are on any other server than Temporis and players are trying to sell you such spells and experience scrolls, please report them to the Moderation and CM team via Ankabox.
A more detailed post on the matter can be found here: https://www.dofus.com/en/forum/27-server-status/336707-information-regarding-temporis-iv-spell-experience-scrolls-found-classic-servers
A note from your CM
Today was a trying day for everyone, and we understand how frustrating the lengthy waiting times can be for our players, especially after gigantic waiting queues and a sequence of problems and challenges.
We want to take the opportunity to thank you for your patience during these challenging times. We try, every day, to prepare, adapt, and improve our setup and services to provide you with an enjoyable gaming experience. Alas, despite our best efforts, we cannot always predict the sheer volume of interest to play our game accurately. Working from home presents its own set of challenges also.
Despite the situation, we will continue to do our best to improve and adapt to this situation.
I want to sincerely apologise, on behalf of Ankama, for the inconvenience all issues encountered today have caused every single one of you. We will be back tomorrow to continue working on fixing the outstanding problems. <3
Manaia
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