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Ankama Trackers
Status update - March 31By: [Manaia] - yesterday
The Temporis IV
The rental service is online.
DOFUS via Mac OS
A fix for Mac OS has been deployed.
Important:
Since the reopening of the classic DOFUS servers, some new items have appeared in-game by mistake, and we need to address those with you: we are talking about Temporis-specific experience and spell scrolls.
It is essential to be careful as malicious players will try scam you by selling you these scrolls, which are completely unusable on the regular servers. As such, if you are on any other server than Temporis and players are trying to sell you such spells and experience scrolls, please report them to the Moderation and CM team via Ankabox.
A more detailed post on the matter can be found here: https://www.dofus.com/en/forum/27-server-status/336707-information-regarding-temporis-iv-spell-experience-scrolls-found-classic-servers
Compensation
It is too early for us to discuss compensation for today's issues. We first want to focus on fixing the outstanding problems, but we will get back to you on the subject of compensation, hopefully, tomorrow.
A note from your CM
Today was a trying day for everyone, and we understand how frustrating the lengthy waiting times can be for our players, especially after gigantic waiting queues and a sequence of problems and challenges.
We want to take the opportunity to thank you for your patience during these challenging times. We try, every day, to prepare, adapt, and improve our setup and services to provide you with an enjoyable gaming experience. Alas, despite our best efforts, we cannot always predict the sheer volume of interest to play our game accurately. Working from home presents its own set of challenges also.
Despite the situation, we will continue to do our best to improve and adapt to this situation.
I want to sincerely apologise, on behalf of Ankama, for the inconvenience all issues encountered today have caused every single one of you. We will be back tomorrow to continue working on fixing the outstanding problems. <3
Manaia
The rental service is online.
DOFUS via Mac OS
A fix for Mac OS has been deployed.
Important:
Since the reopening of the classic DOFUS servers, some new items have appeared in-game by mistake, and we need to address those with you: we are talking about Temporis-specific experience and spell scrolls.
It is essential to be careful as malicious players will try scam you by selling you these scrolls, which are completely unusable on the regular servers. As such, if you are on any other server than Temporis and players are trying to sell you such spells and experience scrolls, please report them to the Moderation and CM team via Ankabox.
A more detailed post on the matter can be found here: https://www.dofus.com/en/forum/27-server-status/336707-information-regarding-temporis-iv-spell-experience-scrolls-found-classic-servers
Compensation
It is too early for us to discuss compensation for today's issues. We first want to focus on fixing the outstanding problems, but we will get back to you on the subject of compensation, hopefully, tomorrow.
A note from your CM
Today was a trying day for everyone, and we understand how frustrating the lengthy waiting times can be for our players, especially after gigantic waiting queues and a sequence of problems and challenges.
We want to take the opportunity to thank you for your patience during these challenging times. We try, every day, to prepare, adapt, and improve our setup and services to provide you with an enjoyable gaming experience. Alas, despite our best efforts, we cannot always predict the sheer volume of interest to play our game accurately. Working from home presents its own set of challenges also.
Despite the situation, we will continue to do our best to improve and adapt to this situation.
I want to sincerely apologise, on behalf of Ankama, for the inconvenience all issues encountered today have caused every single one of you. We will be back tomorrow to continue working on fixing the outstanding problems. <3
Manaia
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