By [satochan] - ANKAMA - January 12, 2012, 11:59:29
Reactions 66
Score : 4
March 04, 2017, 10:31:08
Dofus customer service, please look into my post as I have a serious issue to report.
I returned to playing Dofus in Jan this year, after stopping for quite a while. Initially, I bought just one month subscription for my wife and myself. As we played along, we enjoyed the game and started to buy 6 months subscription for my wife plus 2 other accounts and 1 year subscription for myself. Very soon after, i even bought 47000 ogrines and 50000 ogrines for us.
The shocking part came when just a few hours after buying the ogrines, all my 4 accounts were being banned.
This really caught us by surprise when we didn't even violate any rules and conduct, whatz more we only played the game for 1 to 2 hours a day.
We raised this issue to ankama support, providing my identification, credit card and bank statements, showing that i had legitimately purchased all the subscriptions and ogrines with my credit card. Refer to my ankama support ticket number #1858668 or #1858640.
However, i was so shocked and disappointed with your reply. In the reply, it was stated that our accounts were being banned due to fraudulent transactions.
I have clearly showed my credit card statement of those legit purchases and yet they were being flagged as fraudulent. The customer support even raised to a higher level and determined the outcome as final i.e to ban our accounts permanently. This is simply ridiculous!
Did they even bother to read through all the evidences attached? Me, being the rightful cardholder was being accused as fraudulent! This is so laughable! I paid for the service and yet was being banned, who is at fraud here?! Will i get my money back?!
Anyone who read this will definitely agree with us that Dofus/Ankama is the scammer/fraudster here! For such act of scam, is it not considered a cyber crime?
With such substandard customer support, it is of no doubt that your player base is declining drastically.
I would appreciate you can look into my ticket thoroughly!
My payment has been taken but nothing credited to my characters accounts.
Thinking the problem was at my side subscribed my iop for 2 months Cloud-Strife and my eni Princess-Garnet 1 month same thing with enis account money taken from my bank account but nothing credited to my dofus account.
[Fiora]
- VOLUNTEER MODERATOR -
April 14, 2021, 00:16:03
When you logged in to the game, was your subscription status correct? If not, please contact Ankama Support for issues with billing: https://support.ankama.com
I tried to purchase Ogrines for one of the costume sets, and when trying to use my CC I got this error "An error has occurred. We apologize for the inconvenience. If the problem persists, please contact Ankama Support .", it worked before because I was able to buy a subscription. Not sure why it's not now. Alternatively, please add Paypal as a Payment Method for Ogrines.
I returned to playing Dofus in Jan this year, after stopping for quite a while. Initially, I bought just one month subscription for my wife and myself. As we played along, we enjoyed the game and started to buy 6 months subscription for my wife plus 2 other accounts and 1 year subscription for myself. Very soon after, i even bought 47000 ogrines and 50000 ogrines for us.
The shocking part came when just a few hours after buying the ogrines, all my 4 accounts were being banned.
This really caught us by surprise when we didn't even violate any rules and conduct, whatz more we only played the game for 1 to 2 hours a day.
We raised this issue to ankama support, providing my identification, credit card and bank statements, showing that i had legitimately purchased all the subscriptions and ogrines with my credit card. Refer to my ankama support ticket number #1858668 or #1858640.
However, i was so shocked and disappointed with your reply. In the reply, it was stated that our accounts were being banned due to fraudulent transactions.
I have clearly showed my credit card statement of those legit purchases and yet they were being flagged as fraudulent. The customer support even raised to a higher level and determined the outcome as final i.e to ban our accounts permanently. This is simply ridiculous!
Did they even bother to read through all the evidences attached? Me, being the rightful cardholder was being accused as fraudulent! This is so laughable! I paid for the service and yet was being banned, who is at fraud here?! Will i get my money back?!
Anyone who read this will definitely agree with us that Dofus/Ankama is the scammer/fraudster here! For such act of scam, is it not considered a cyber crime?
With such substandard customer support, it is of no doubt that your player base is declining drastically.
I would appreciate you can look into my ticket thoroughly!
Thinking the problem was at my side subscribed my iop for 2 months Cloud-Strife and my eni Princess-Garnet 1 month same thing with enis account money taken from my bank account but nothing credited to my dofus account.
If I am in the wrong, please Ankabox me the names of the accounts in question, that I may take a closer look.