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credit card issue

By mmaster001 - SUBSCRIBER - March 13, 2015, 11:54:25

I cant pay for subscription using my credit card. It says suspended indefinitely. I already tried submitting a letter to ankama support but it says that it sent me an email which never came. I've checked everywhere in my email even spam. If someone can help me fix this fast I will greatly appreciate it. thank you.

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First Ankama intervention

Credit card payments have been suspended indefinitely because of fraud issues.

Regarding Support, you're supposed to give them an email when registering on their website or submitting a ticket. They don't automatically use your account's email. Maybe that's why you can't find it?

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Credit card payments have been suspended indefinitely because of fraud issues.

Regarding Support, you're supposed to give them an email when registering on their website or submitting a ticket. They don't automatically use your account's email. Maybe that's why you can't find it?

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Score : 356

gave them my email as well. i remember checking it yesterday when i tried it 3 times

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Is it the same one as your account's? If so, try using a different one.

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Score : 1140

Even so, support can do nothing but tell you to wait. It's not an individual problem, but its affecting many players in USA. I've been waiting since January to subscribe.

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Score : 356

ok thx. ill just use my kamas for now

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