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Paypal - mystery box not recieved

By PolloPL - SUBSCRIBER - October 31, 2019, 23:39:52
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Hello, bought 2 The Al Howin Mystery Boxes from the shop with paypal and didn't got them, payment went thru and i didn't get the boxes... It says: An error has occurred. We apologize for the inconvenience. If the problem persists, please contact Ankama Support  but my money from bank account - gone.. 

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First Ankama intervention

Hello,


I'm sorry you have issues with your purchase, but there is nothing that can be done here on the forums. You need to contact support to sort out this issue.

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Hello,


I'm sorry you have issues with your purchase, but there is nothing that can be done here on the forums. You need to contact support to sort out this issue.

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Score : 25

I sended them a ticket, but still no answer, what is estimated waiting time?

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