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Incorrect Subscription Gift

By BluSkies - SUBSCRIBER - April 20, 2020, 20:05:41
AnkaTracker

I purchased a one year sub on Apr 1 and have not received the full coulive set as I was supposed to. I have submitted a ticket and it has been 19 days. The last reply basically said it's pointless to reply to again and to wait for them to contact me.

Exact words "For now, there is no point in resending your message. We will contact you again once we have more information for you."

It's been two weeks since that reply. When can we expect an update on tickets?  

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First Ankama intervention

I'm very sorry about the situation. Since the confinement, the number of Support tickets has skyrocketed and the turnaround times are through the roof.
Can you please provide me with your ticket number? I will see what I can do.

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I'm very sorry about the situation. Since the confinement, the number of Support tickets has skyrocketed and the turnaround times are through the roof.
Can you please provide me with your ticket number? I will see what I can do.

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Score : 4471

The reference id is #2545656 for the ticket. Thanks so much!

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