paid for ogrines but didnt receive them

By ShiroexZ#2318 - SUBSCRIBER - December 17, 2020, 13:21:17

AnkaTracker

hello , i paid for ogrines , the transaction was successful and lost the money from my credit card , but im yet to receive my ogrines .

First Ankama intervention

[Ankama]DOFUS - ADMIN - January 27, 2021, 12:42:26

Hello,

We're sorry to hear you have issues with the shop. Please allow up to 24 hours for your order to get credited to your account. If you still have not received your order 24 hours after your purchase, please contact our Support Team for help.

See message in context

Reactions 5

Score : 3

plasjong#8855 - SUBSCRIBER - January 27, 2021, 11:06:32

Got the same, bought ogrines uesterday and still didn’t receive them.
You eventually got them?

[Ankama]DOFUS - ADMIN - January 27, 2021, 12:42:26

Score : 3

plasjong#8855 - SUBSCRIBER - February 03, 2021, 10:05:04

I still didn’t receive any respond untill now even after I filled in a form with all the details. Still no ogrines of money back in my bank account.

Score : 1

chasinggoodman#8029 March 17, 2023, 05:06:00

wow. same with me. i may just say forget to dofus entirely. I was a new player lvl 40 lol. I play runesape 3 as well.

[Ankama]DOFUS - ADMIN - April 13, 2023, 16:46:49

Hello!

If you are experiencing issues with Ogrine purchases, I invite you to contact the Support team via a ticket so they can investigate and assist you.

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