Account was charged, but no membership showing?

By shwingshwing#1434 - SUBSCRIBER - April 12, 2022, 01:25:35

I purchased a 1-year subscription to Dofus and my account was charged but it still says my subscription expired and my account is in "discovery mode"

Reactions 4

Score : 2

Jestem-Leserem#8316 - SUBSCRIBER - April 13, 2022, 18:34:53

i have the same problem i bought 1 month pack yesterday still no able to play ;-;

[Fiora] - VOLUNTEER MODERATOR - April 13, 2022, 18:40:28

Hello,

Please see this Support article to ensure there's nothing there that may be impacting your account. If none of that applies, you must send a ticket to Ankama Support so that they can investigate the situation.

Score : 2

Jestem-Leserem#8316 - SUBSCRIBER - April 13, 2022, 18:48:42

Alredy did all of this its 24h later with no p2p ;-;

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