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Score : 48

Paypal payments not allowed when buying Ogrines?

By mambololage#7165 - SUBSCRIBER - January 06, 2015, 01:07:01

AnkaTracker

Earlier today i tried to purchase Ogrines via Paypal, but however many varying quantities of Ogrines i select i get the message that for "security reasons" i cant use paypal and have to use another method of payment. Anyone know why this is?

First Ankama intervention

#[Nerodos] - ADMIN - January 06, 2015, 16:03:48

It is, but "security reasons" refer to a fraud incident that occured some time back and of which we haven't fully recovered yet.

That's why it is OK for you to buy subscription with Paypal, but not Ogrines. Sorry.

See message in context

Reactions 12

Score : 27396

Revil-Nunor#1176 January 06, 2015, 03:29:35

What part of the world are you trying to purchase the ogrines from?

Score : 48

mambololage#7165 - SUBSCRIBER - January 06, 2015, 07:47:08

The UK. I pay my subscription with my PayPal so I think it's odd they'd have an issue buying ogrines with it.

#[Nerodos] - ADMIN - January 06, 2015, 16:03:48

Score : 385

13OSS17#8822 January 06, 2015, 17:56:37

When will some methods of payment be available again? my credit card has been suspended indefinitely for quite a while...

#[Nerodos] - ADMIN - January 06, 2015, 18:07:02

I can't answer that, as I don't really know.

All I can tell is that we're working hard on resolving the issue.

Score : 102

ShiningDarkness#2231 - SUBSCRIBER - May 12, 2018, 00:45:48

2 years later, still not resolved

Score : 2

kattnes#1729 - SUBSCRIBER - June 08, 2018, 20:53:45

This makes little sense as paypal is used around the world and safer then credit cards. paypal also solves resolutions quickly. I might suggest you look into paypal again as I believe you are losing alot of money not using their service.

$[Sabi] - ADMIN - June 08, 2018, 23:52:27

Paypal is currently available and shows as apayment option in the Shop when trying to purchase a subscription, please let us know if you are running into any issue with using this payment option and we will be glad to assist you. smile

1 reply

Score : 16

AvarisDS#7310 - FORMER SUBSCRIBER - October 21, 2018, 00:06:09

It currently isn't available as an option to purchase Ogrines, I've put in a support ticket about it.

Score : 1

HMAF#6035 - SUBSCRIBER - January 20, 2019, 20:24:37

Is the problem still not resolved sad

[Manaia] - ADMIN - January 21, 2019, 21:53:55

If you are experiencing this problem, please contact the Ankama Support and one of our agents will do their outmost to assist you. smile