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Paypal payments not allowed when buying Ogrines?

By mambololage January 06, 2015, 01:07:01
AnkaTracker

Earlier today i tried to purchase Ogrines via Paypal, but however many varying quantities of Ogrines i select i get the message that for "security reasons" i cant use paypal and have to use another method of payment. Anyone know why this is?

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First Ankama intervention

It is, but "security reasons" refer to a fraud incident that occured some time back and of which we haven't fully recovered yet.

That's why it is OK for you to buy subscription with Paypal, but not Ogrines. Sorry.

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What part of the world are you trying to purchase the ogrines from?

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The UK. I pay my subscription with my PayPal so I think it's odd they'd have an issue buying ogrines with it.

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It is, but "security reasons" refer to a fraud incident that occured some time back and of which we haven't fully recovered yet.

That's why it is OK for you to buy subscription with Paypal, but not Ogrines. Sorry.

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When will some methods of payment be available again? my credit card has been suspended indefinitely for quite a while...

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I can't answer that, as I don't really know.

All I can tell is that we're working hard on resolving the issue.

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2 years later, still not resolved

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This makes little sense as paypal is used around the world and safer then credit cards.  paypal also solves resolutions quickly.  I might suggest you look into paypal again as I believe you are losing alot of money not using their service. 

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Paypal is currently available and shows as apayment option in the Shop when trying to purchase a subscription, please let us know if you are running into any issue with using this payment option and we will be glad to assist you. smile

Score : 16

It currently isn't available as an option to purchase Ogrines, I've put in a support ticket about it.

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Is the problem still not resolved  sad?

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If you are experiencing this problem, please contact the Ankama Support and one of our agents will do their outmost to assist you. smile