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Never received Orgines after the purchase nearly a month ago.

By blinkibill#6007 - SUBSCRIBER - October 12, 2020, 06:44:21
AnkaTracker
I have purchased Ogrines about a month ago. The website showed an error but the transaction appeared on my bank statement. I immediately contacted support but they told me to wait because it may take 15 days for the transaction to complete. I opened another ticket when I saw that the transaction is complete on my bank statement and attached a screenshot, but they still told me to wait. It's been a month now since that happened, my ticket is on open status and nobody replies. This is pretty unacceptable. Does Ankama's support not see payment details on their end? I asked for either a refund or Ogrines but they keep me on a wait for a month now.
https://imgur.com/oRPf60T
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First Ankama intervention
[Ankama]DOFUS - ADMIN - October 12, 2020, 17:01:09
You were right to contact Support. 

I did check myself and your payment status is still pending, so I have asked the Support department to update you on your situation after they review your case.
I know this might be a lot to ask but please give them time to look into your case and liaise with the finance department.

(Keep in mind that each time you reply to a ticket, the ticket itself goes back to the end of the queue.)

Sorry I am unable to be of further assistance to you. sad
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[Ankama]DOFUS - ADMIN - October 12, 2020, 17:01:09
You were right to contact Support. 

I did check myself and your payment status is still pending, so I have asked the Support department to update you on your situation after they review your case.
I know this might be a lot to ask but please give them time to look into your case and liaise with the finance department.

(Keep in mind that each time you reply to a ticket, the ticket itself goes back to the end of the queue.)

Sorry I am unable to be of further assistance to you. sad
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Score : 363
blinkibill#6007 - SUBSCRIBER - October 12, 2020, 20:06:05
I'm trying to be understanding but it's been a month. Is this really how long it takes to get Ogrines from the legitimate source? I see that transaction as completed when I open my bank app. It's been completed since September 14th if I remember correctly. Can you maybe deny this payment if you really see it as pending on on your side, so it comes back to me? I really will not buy this again if it's not instant. No wonder so many people sell kamas on the side.
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[Ankama]DOFUS - ADMIN - October 14, 2020, 11:20:19
Hello,
We're sorry it took so long, but you should have an answer by now.
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