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Ankama Trackers
Frequently Asked Questions:
-I need a beginner's guide to the game, where can I find one?
The "Getting Started" guide on our website briefly covers all the major features of Dofus.
Our Characters page can tell you about the classes and help you plan your build.
Visit the Equipment section of the site to find clothing with which to wrap your meaty husk.
The Monsters page will help you identify the whimisical and frequently aromatic monsters you may encounter in the World of Twelve.
If something falls out of those monsters, you can look it up in our Resources Encyclopedia.
Our Professions page has information on Crafting professions.
And of course, you can always ask here in the forum!
-How should I build my character?
In general, most character classes will benefit from a single-element build. Find the spells that your class uses that you like the best, and use your characteristic points to strengthen that one element. This is much more efficient than putting a few points into every element. You can find build guides and more focused help in the Classes subsection.
-How can I make money?
There are three main pillars to making money in Dofus: Grinding monsters, completing quests/achievements, doing professions. Monsters will give you a steady stream of kamas if you are killing them to level up. Many achievements and quests will give you additional "shots" of kamas for completing certain tasks. Professions will allow you to gather or craft items to sell to other players. There are other options too, but if you'd like to know more, try the Professions forum or the guide to making money.
-Where can I find the Dofus Terms and Conditions?
The Terms and Conditions can be found here. All players must read and follow the Terms and Conditions.
-Where can I find information about the latest updates, events and other Dofus happenings?
The Dofus community site can be found here.
-Where can I find basic information about quests/classes/monsters/items etc?
The game guide on the community site has much of this information. The Dofus Wiki is a player-assembled database that can answer many questions. Please check these resources before asking a question on the forums.
-Can I share, sell or give away my account?
No. If you lend, share or buy an account, support will not give back items that are stolen, and the account may be permanently closed.
-Who are the game staff and what do they do?
This information is available here.
-I hear players talking about f2p and p2p. What do these terms mean?
These are slang terms to describe non-subscribers and subscribers to the game. The non-subscription mode is intended as a game trial, and subscribers have access to many more features than non-subscribers, as described this thread.
-I see players selling audio codes that give subscription time in the game. Is this allowed?
Subscription time can only be purchased directly from Ankama Games. The audio codes players “sell” in the game are simply scams to take your money. Do not buy these.
-I see “bots”, players using automatic programs play the game. Are these allowed?
Using bots is against the rules and subject to sanctions. Often, these are used by companies to gain kamas quickly for resale, an activity called “kama farming.” Buying or selling kamas or other game items is against the rules. Ankama Games knows about these activities and is actively trying to combat them, as described in this thread.
-I have been banned from the game! What happened?
When you try to log in, you will see a pop up with a message about the ban. You can compare the reason there with the Manage My Account page.
-I want to report another player who is breaking the rules. Where can I do this?
You should post in the Contact a Moderator thread. Please read the forum rules and the rules for that thread before posting.
- I sent a ticket in a while ago, but there's been no answer. Why?
Support answers tickets from 9 am to 6 pm GMT-1 Monday through Friday only. Sending tickets to the wrong section or tickets which are unclear because of poor spelling and grammar are the two main causes of support delays. In addition, if you “bump” your ticket, it goes to the end of the line (the oldest tickets are answered first.)
- Something in the game is not displaying properly.
Clearing the game's cache should always be your first step in dealing with game problems. To do this, click the orange wrench in the top right corner of the game window, and choose “Clear Cache”. This simple task fixes these problems most of the time. If the persists after you clear your cache, send in a ticket to support.
- When I try to log in, I get a message saying the server is under maintenance. What does this mean?
Regularly scheduled game maintenances occur Tuesday mornings between 7am-9am GMT+1 (you can read more in this thread.)
- How can I avoid getting scammed in game?
Please read this thread, which discusses common scams.
-I need a beginner's guide to the game, where can I find one?
The "Getting Started" guide on our website briefly covers all the major features of Dofus.
Our Characters page can tell you about the classes and help you plan your build.
Visit the Equipment section of the site to find clothing with which to wrap your meaty husk.
The Monsters page will help you identify the whimisical and frequently aromatic monsters you may encounter in the World of Twelve.
If something falls out of those monsters, you can look it up in our Resources Encyclopedia.
Our Professions page has information on Crafting professions.
And of course, you can always ask here in the forum!
-How should I build my character?
In general, most character classes will benefit from a single-element build. Find the spells that your class uses that you like the best, and use your characteristic points to strengthen that one element. This is much more efficient than putting a few points into every element. You can find build guides and more focused help in the Classes subsection.
-How can I make money?
There are three main pillars to making money in Dofus: Grinding monsters, completing quests/achievements, doing professions. Monsters will give you a steady stream of kamas if you are killing them to level up. Many achievements and quests will give you additional "shots" of kamas for completing certain tasks. Professions will allow you to gather or craft items to sell to other players. There are other options too, but if you'd like to know more, try the Professions forum or the guide to making money.
-Where can I find the Dofus Terms and Conditions?
The Terms and Conditions can be found here. All players must read and follow the Terms and Conditions.
-Where can I find information about the latest updates, events and other Dofus happenings?
The Dofus community site can be found here.
-Where can I find basic information about quests/classes/monsters/items etc?
The game guide on the community site has much of this information. The Dofus Wiki is a player-assembled database that can answer many questions. Please check these resources before asking a question on the forums.
-Can I share, sell or give away my account?
No. If you lend, share or buy an account, support will not give back items that are stolen, and the account may be permanently closed.
-Who are the game staff and what do they do?
This information is available here.
-I hear players talking about f2p and p2p. What do these terms mean?
These are slang terms to describe non-subscribers and subscribers to the game. The non-subscription mode is intended as a game trial, and subscribers have access to many more features than non-subscribers, as described this thread.
-I see players selling audio codes that give subscription time in the game. Is this allowed?
Subscription time can only be purchased directly from Ankama Games. The audio codes players “sell” in the game are simply scams to take your money. Do not buy these.
-I see “bots”, players using automatic programs play the game. Are these allowed?
Using bots is against the rules and subject to sanctions. Often, these are used by companies to gain kamas quickly for resale, an activity called “kama farming.” Buying or selling kamas or other game items is against the rules. Ankama Games knows about these activities and is actively trying to combat them, as described in this thread.
-I have been banned from the game! What happened?
When you try to log in, you will see a pop up with a message about the ban. You can compare the reason there with the Manage My Account page.
-I want to report another player who is breaking the rules. Where can I do this?
You should post in the Contact a Moderator thread. Please read the forum rules and the rules for that thread before posting.
- I sent a ticket in a while ago, but there's been no answer. Why?
Support answers tickets from 9 am to 6 pm GMT-1 Monday through Friday only. Sending tickets to the wrong section or tickets which are unclear because of poor spelling and grammar are the two main causes of support delays. In addition, if you “bump” your ticket, it goes to the end of the line (the oldest tickets are answered first.)
- Something in the game is not displaying properly.
Clearing the game's cache should always be your first step in dealing with game problems. To do this, click the orange wrench in the top right corner of the game window, and choose “Clear Cache”. This simple task fixes these problems most of the time. If the persists after you clear your cache, send in a ticket to support.
- When I try to log in, I get a message saying the server is under maintenance. What does this mean?
Regularly scheduled game maintenances occur Tuesday mornings between 7am-9am GMT+1 (you can read more in this thread.)
- How can I avoid getting scammed in game?
Please read this thread, which discusses common scams.
- How can I put an avatar next to my posts?
You can visit your Account Forum Settings Page to adjust your forum avatar.