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The response to the 1.29 debacle is a disaster

By chaoman - SUBSCRIBER - August 03, 2019, 19:02:13
AnkaTracker

" The duplication bug on the 1.29 DOFUS servers has been identified by our teams. This issue will be fixed by the end of the month or, at the latest, early September.
There are no plans to rollback these servers. Players are invited to continue to play while waiting for the fix to be deployed. Additionally, no sanctions will be applied as the servers 1.29 were delivered as is.  "

From the recent log book.

https://www.dofus.com/en/forum/1-log-book/335467-dofus-1-29-duplication-bug

This means that for another month players are free to abuse this devastating bug and completely ruin the servers, without fear of punishment or rollback.

 
2 0
Reply
First Ankama intervention

Hello,

Following the massive exploitation of a duplication bug in recent days, we were forced to perform an emergency maintenance on the DOFUS 1.29 servers Eratz and Henual. This maintenance allowed us to limit the unpredictable side effects caused by malicious players who could have taken advantage of the mass item duplication to generate income or impact other game servers illegally. By placing the servers under maintenance, we made sure these players were unable to access their inventory. This is also why we won't reopen the servers until the problem is resolved.

The analysis conducted this morning allowed us to determine that this bug has been present on the 1.29 servers for a very long time, that it was also known to many players who used it to manipulate the economy, and that a form of concerted secrecy was kept on the matter to preserve their advantage.

Considering the longevity of this bug, it is impossible for us to perform a rollback that completely removes this bug’s impact on the game. It is also impossible for us to accurately identify all the players who have benefited from it since its discovery.

As a reminder, the 1.29 servers were delivered “as is”, with their defects, to satisfy a community request. We are talking about a “bonus” service, offered as part of a subscription to Dofus 2.x. However, we take this situation very seriously as it has had a tremendous negative impact on the enjoyment of many players in recent days.

We have, therefore, decided to implement the following measures:

  • A patch will be deployed on both servers to solve the duplication bug.
  • A rollback will be performed using the data from the July 14 backup, to erase the massive abuse that occurred in recent weeks, following the release of the duplication bug replication method.

We will soon announce the compensation that will be offered to players affected by this rollback - depending on the deployment date of the fix. As such, there is no need to ask us about compensation until the problem has been resolved.

Additionally, these events encourage us to unveil one of the surprises we have in store for you for DOFUS’ 15th anniversary a little earlier than expected!

To celebrate this important anniversary, we had already decided to offer a new server, called DOFUS Retro. DOFUS Retro is version 1.29 with some ergonomic and functional improvements described in this post: https://www.dofus.com/en/forum/1119-1-29-eratz-henual/335132-follow-up-dofus-1-29-survey

This server will allow players who want to rediscover the joys of 1.29 to start their adventure with a new character, on a brand new server, while enjoying some improvements. This version will also mark a slight evolution of regarding our 1.29 policy.

Access to Dofus Retro will always be offered as part of a DOFUS 2.x subscription, but we will reserve the right to make occasional changes (careful, we do not plan new content nor dedicated CMs, but rather slight modifications when the opportunity arises). 

A news publication will be released in the coming weeks to tell you more about it.
 
See message in context
Reactions 11
Score : 694

They answered accordingly and the fault here is the community, not Ankama. This did not happen by mistake and how the community reacted was no mistake either.

This time I blame the players. Just hope damage can be fixed, community together with Ankama. 

​​

1 -1
Reply
Score : 13370

Oh no, an unmaintained version of the game has a bug in it!

There really is no winning move for Ankama here. The fact that they are even taking the time to fix a bug in a version of the game which was provided "as is" is already them wasting resources they could be spending on improving the actual game, instead of the historical snapshot of it.



Anyone expecting Ankama to handle this didn't read the conditions under which they were providing it.
 
2 -8
Reply
Score : 106

You do understand that the only way for 1.29 players to get subs with kamas is having/getting kamas on 2.whocares or trading their kamas there, latter of which is probably even more rare than the former. In other words, 1.29 players generate income to Ankama with subscriptions and many play teams of 8 there. Letting 1.29 servers die to a game breaking bug is probably not a good idea and would probably be noticeable in income.

4 -2
Score : 1653

 

Nerd-Tease|2019-08-03 20:55:20
Oh no, an unmaintained version of the game has a bug in it!

There really is no winning move for Ankama here. The fact that they are even taking the time to fix a bug in a version of the game which was provided "as is" is already them wasting resources they could be spending on improving the actual game, instead of the historical snapshot of it.


Anyone expecting Ankama to handle this didn't read the conditions under which they were providing it.
 

They've actually addressed and fixed major exploits before. They are also deploying a update for the 1.29 server so this statement is pretty much invalid. 

The servers are offline till Monday now while they make a decision. Considering what has just happened with 2.0 and wakfu both also having major issues with dupes, I can see them fixing this blunder although the lax address they did regarding it only served as a catalyst for people to use the exploit freely. 

And like the other reply. 1.29 players do generate a lot of income for ankama. The servers are rather popular. I expect they will try to keep the players happy and sort it so they maintain some players and income. 
2 0
Reply
Score : 13370

I'm in no way saying that they can't update the game, but that there should be zero expectation of them doing so. Calling it a debacle that Ankama kept to what they said they would do with 1.29 isn't really reasonable.

2 -3
Score : 13370

 

Paradoxal-Methods|2019-08-03 13:58:40
You do understand that the only way for 1.29 players to get subs with kamas is having/getting kamas on 2.whocares or trading their kamas there, latter of which is probably even more rare than the former. In other words, 1.29 players generate income to Ankama with subscriptions and many play teams of 8 there. Letting 1.29 servers die to a game breaking bug is probably not a good idea and would probably be noticeable in income.



I said nothing about subscribing with Kamas in my response. I only pointed out that criticising Ankama for doing exactly what they said they would with 1.29 isn't reasonable.

It would be another thing completely if people requested Ankama make a formal statement that they would at least commit to handling server wide economic bugs on 1.29, but instead people are complaining that the company is doing what it said.

There are plenty of reasons to take umbrage with Ankama. This isn't one of them.
1 -3
Reply
Score : 106

It's true that you said nothing about subscriptions, but my point was that not fixing the issue would hurt their income. Hence it would not be "wasting resources". I mean, usually companies want to make money, don't they.

If the 1.29 servers were completely shut down, a lot of the 1.29 players wouldn't just move (back) to the "actual game", which for me (for example) is hardly "Dofus" anymore. 1.29 and 2.WhatEverItIsNowadays are after all vastly different and for the most part it is things added and changed completely, rather than just "improved". They seem barely just different versions of each other and in my opinion, by now are more like just two different games

Also we know 1.29 has bugs but for any game one still wants to keep running instead of burying it all together, you'll have to fix game breaking bugs like this one. A duplication bug that you can abuse infinitely with practically no (time) restriction will kill a game if just left in. I mean, they said they'll fix a duplication bug in a month or so and there will be no punishments or rollbacks? That's hardly even an amateur game developer level mistake there.
 

1 -1
Score : -2800

This company said it on many occasions that :
- servers won't merge;
- classes will be balanced;
- pets will never be revamped;
- shields will be pvp related;
- lev 100 is max;
- lev 200 is max;

etc.

To be consistent with their own actions of being inconsistent with their own words
they kindof do have to help those players and fix the gamehuh

And, like the others said, the 1.xx game players probably pay a lot w/ irl money for their subs.
Money that the company might consider to still want to cash in. wink

3 -2
Reply
Score : -263

I'm not a big fan of 1.29. But it would be in Ankama's advantage if they would fix this problem. But the problem is that it is a old engine and they might no longer employ the right devs to fix this classic. 

Don't expect too much out of the 1.29. Just be glad that it is still running. Have fun with all its broken nostalgia. So there were duped and economy is down the drain, enjoy swimming all over the overflowing dupeflood. Just go with the flow and Ankama will fix it if and when they fix it.

2 -6
Reply
Score : 106

 

Nerd-Tease|2019-08-04 00:31:16
I'm in no way saying that they can't update the game, but that there should be zero expectation of them doing so. Calling it a debacle that Ankama kept to what they said they would do with 1.29 isn't really reasonable.

I would say that this bug does count as a "very specific situation". And I wouldn't call fixing a single game breaking bug an update. There is a reason why in game development there are usually "patches" and "updates". It is nice of them to do a "QoL" update for 1.29 and for that one they asked what the community wants.
1 -1
Reply

Hello,

Following the massive exploitation of a duplication bug in recent days, we were forced to perform an emergency maintenance on the DOFUS 1.29 servers Eratz and Henual. This maintenance allowed us to limit the unpredictable side effects caused by malicious players who could have taken advantage of the mass item duplication to generate income or impact other game servers illegally. By placing the servers under maintenance, we made sure these players were unable to access their inventory. This is also why we won't reopen the servers until the problem is resolved.

The analysis conducted this morning allowed us to determine that this bug has been present on the 1.29 servers for a very long time, that it was also known to many players who used it to manipulate the economy, and that a form of concerted secrecy was kept on the matter to preserve their advantage.

Considering the longevity of this bug, it is impossible for us to perform a rollback that completely removes this bug’s impact on the game. It is also impossible for us to accurately identify all the players who have benefited from it since its discovery.

As a reminder, the 1.29 servers were delivered “as is”, with their defects, to satisfy a community request. We are talking about a “bonus” service, offered as part of a subscription to Dofus 2.x. However, we take this situation very seriously as it has had a tremendous negative impact on the enjoyment of many players in recent days.

We have, therefore, decided to implement the following measures:

  • A patch will be deployed on both servers to solve the duplication bug.
  • A rollback will be performed using the data from the July 14 backup, to erase the massive abuse that occurred in recent weeks, following the release of the duplication bug replication method.

We will soon announce the compensation that will be offered to players affected by this rollback - depending on the deployment date of the fix. As such, there is no need to ask us about compensation until the problem has been resolved.

Additionally, these events encourage us to unveil one of the surprises we have in store for you for DOFUS’ 15th anniversary a little earlier than expected!

To celebrate this important anniversary, we had already decided to offer a new server, called DOFUS Retro. DOFUS Retro is version 1.29 with some ergonomic and functional improvements described in this post: https://www.dofus.com/en/forum/1119-1-29-eratz-henual/335132-follow-up-dofus-1-29-survey

This server will allow players who want to rediscover the joys of 1.29 to start their adventure with a new character, on a brand new server, while enjoying some improvements. This version will also mark a slight evolution of regarding our 1.29 policy.

Access to Dofus Retro will always be offered as part of a DOFUS 2.x subscription, but we will reserve the right to make occasional changes (careful, we do not plan new content nor dedicated CMs, but rather slight modifications when the opportunity arises). 

A news publication will be released in the coming weeks to tell you more about it.
 
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