Update – DOFUS Retro – 1.30.9

Thank you for notifying us of the issues you have encountered since the maintenance. Our teams are working on solving the bugs.
 

While waiting for the urls on our sites to be updated, here are the links to download the DOFUS Retro zips:

• DOFUS Retro (Mac)
• DOFUS Retro (Windows)
• DOFUS Retro (Linux)

If you are experiencing problems accessing DOFUS Retro since this morning's maintenance, please do let us know what issue you encounter (screenshots help a lot) and what OS you use.
Additionally, we would be grateful if you could also provide your logs, as this would greatly help our teams in finding the origin of the problems you are experiencing.
How do get the logs:

• Go to the Ankama Launcher
• Click on your account nickname (top right)
• Click on Report a bug (bottom right)
• Select "Copy my logs"

Good evening everyone,

A patch will be deployed this weekend to fix the Windows 32-bit version (alas, you will have to be patient until then ).
If you haven't already done it (and to limit the impact on game performance), we advise you to turn off animations in the Launcher (you can find this option in the Launcher settings).

Regarding DOFUS Retro gameplay bugs:
A patch is being prepared and will be deployed by the end of the week. We will give you more information as soon as we receive it from the production team.

For MAC users:
A new zip will be available soon, and we will share its link the moment it becomes available.A new zip is available. 

We continue to monitor your comments and feedback. We are in constant contact with the production team to address the issues you report to us (hence why it can take some time to respond to you, and we apologise).

Thank you for your contributions and your assistance in gathering the needed information.

Hi everyone, 

Here's a short update from the dev responsible for fixing DOFUS Retro gameplay bugs. As soon as it is technically possible, we will deploy patches to address the following:

• Corrections to the glyph colours
• Revisions to the typeface used in Wanted Notices.
• Performance stabilisation on Windows 32-bit.
• After performing a search for "Full Soul Stones", the purchase of an item will see the search results in the marketplace refreshed.
• Bank search issues have been corrected.

The people performing these patches work in parallel with those who are addressing the installation issues. 
A little patience will be needed before the patches listed above are deployed.

We will keep you informed as soon as we know more.

Hi everyone,

The patch to fix gameplay issues  has been deployed:

• Corrections to the glyph colours
• Revisions to the typeface used in Wanted Notices.
• Performance stabilisation on Windows 32-bit.
• After performing a search for "Full Soul Stones", the purchase of an item will see the search results in the marketplace refreshed.
• Bank search issues have been corrected.
• Correction of the tactical mode rendering.

Concerning access to DOFUS Retro:

• Windows 32-bit and 64-bit users can access the game via Launcher. *
  • However, an installation repair from the Launcher is necessary.
• The Windows zips to access the game if you can't use the Launcher have been updated and work.
  • If you are using Avast anti-virus, we are in the process of making the necessary changes so DOFUS Retro will no longer be considered malicious software.
• The 32-bit and 64-bit MacOS versions work via the Launcher.
• Only the 32-bit and 64-bit MacOS zips are missing, but they will be available as soon as possible.

To compensate you for this week's incidents regarding DOFUS Retro and the Ankama Launcher, please accept the code below, which will grant you two days of subscription.

ZAAP122019
This code will expire Sunday, December 1st at 23:45 CET (DOFUS Time) and is only valid once per account.

We wish to thank all the players who reported bugs, as the information provided proved to be of great help.

* In some cases, players can still see mob names as "undefined" under Windows 32-bit. If after clearing the game cache the problem persists, please let us know as soon as possible on the forum.

We are sincerely sorry for the difficulties encountered in recent days. As you know, the Retro team has taken over the development as of recently, and they are still exploring the game’s code, which dates back several years, as you all can imagine. We wanted to please you by providing you with the first wave of improvements but, alas, side effects could not be detected.

We will revert back to a previous DOFUS Retro version, that of Wednesday morning. It will be named 1.30.12, and some bugs will return to the game (for example: black glyphs and MacOS 32-bit issues are back, but the moonwalk bug remains fixed)

This is not a procedure we usually do and it remains an exceptional decision (quite frankly, we weren’t even sure we could do it until a few hours ago) but given the feedback you provide us with and the number of players impacted, there was no other choice.

Unfortunately, this is the only possible solution for the immediate future. Please understand that this is not a rollback: you won’t lose any data nor progress.

We will get back to you next week on this subject.

PS - As a reminder, in order to compensate you for this week’s incidents, here is a code granting you 2 days of subscription: ZAAP122019