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Logging on through Ankama Launcher - "Playing with more than one account is not allowed on this server"

By aquacapital#1233 - SUBSCRIBER - March 30, 2023, 11:31:49
AnkaTracker
Hi Team, 

I am trying to launch Dofus and a Caution message is appearing stating "Playing with more than one account is not allowed on this sever". The game continues to try and sign me in and then displaying the same message. I assume the game is trying to auto-log me into Draconiros, but is not working.

Any one else having this issue? Has happened since the update.
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First Ankama intervention
Hey everyone,

Does this issue still occur as of today? Make sure to disconnect any account that might use the same e-mail address or phone number as this might cause this error.
Does changing the launcher connection settings (for example, to server choice instead of character choice, or vice versa) solve the problem?

Thanks in advance.
See message in context
Reactions 40
Score : 106
Hello there!
I have been experiencing the same error when I try to log in.
I play on Draconiros and never had this issue, I don't launch the game on more than one client or more than one computer at once.
It started yesterday after the update.
The solution: I've changed the account password and then I managed to log in the game.
However, I'm having the same error today. I feel that I would have to change the password again in order to log in. 

If you find any solution rather than that or any update on this bug fix, I would like to know.
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Score : 54
Hi! I'm having the same issue. After updating my client, I couldn't log in again.
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Score : 233
Cheers guys - thought I was getting hacked or something LOL

Hope they fix this soon 
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Score : 54
Hi guys, I found one way to fix it. Open your Ankama client, and open the game options (below the play button). After that you need to change the connection settings, selecting "to server choice" instead of "to character choice". This fixed my problem. I hope that can help you too. see ya!
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Score : 233
Awesome, that worked for me - Cheers
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same problem with me and i try another wifi and yet i cant log and i got band 10min from Launcher
is that how dofus work after every maintnance problems and more problem
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Score : 23
I'm also having the same problems. After the "fix" was released yesterday I could login successfully once. After that one login and playing session I could no longer login again. I keep getting the error message stated above in the thread title. I tried: clearing game cache, changing to server selection, re-installing the game, re-installing the launcher + game. All without success.
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Another player in this thread said they found a solution that allowed them to bypass this error. Can you confirm if you've tried this already?
Malucosm#6427|2023-03-31 03:13:38
Hi guys, I found one way to fix it. Open your Ankama client, and open the game options (below the play button). After that you need to change the connection settings, selecting "to server choice" instead of "to character choice". This fixed my problem. I hope that can help you too. see ya!
Score : 2
Same problem here, I tried almost everything, all possible options, password changes, repair, reinstall... The only solution is using my mobile phone internet, but that costs me a lot and I don't want it...
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Score : 51
Im sorry that this is happening to you :'c 
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Score : 489
Many still having issues today still. When can we get a patch? So many locked out the game since the last patch that was supposed to resolve this issue.
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Score : 746
Yoo! Get. To. Work!!
Why isn't this a big emergency? Sometimes it works to login and sometimes not. It has been so for a week now and nothing has been done to resolve it. Learn to prioritize things! If the game doesn't work tomorrow I'll just quit. 
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Remember to give me your items.
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Score : 16
I'm having the same problem too, it's really frustrating, paying for a service that doesn't work!
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Score : 92
I am having the same problem today (April 8th). I was able to log in earlier today.
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Score : 5
I am having the same problem since 8pm today.
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Hey everyone,

Does this issue still occur as of today? Make sure to disconnect any account that might use the same e-mail address or phone number as this might cause this error.
Does changing the launcher connection settings (for example, to server choice instead of character choice, or vice versa) solve the problem?

Thanks in advance.
Score : 4
This started happening to me the other day. Sometimes I am able to login again after a few hours, but this last time I got disconnected and haven't been able to get back in (8+hours ago). None of the above solves the problem.
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Thank you for your reply.

Can you please tell me on what account this issue occurs? I will then share your info to the game team so they can investigate.
Score : 746
I have the same problem again. It works for a couple of days after maintenance and then this problem pops up. Sorry that I'm so negative but this haven't been resolved after 2 weeks and there has been zero compensation. I've been losing several days of playtime, feeling dumb that I bought almanax items one month in advance when I can't even turn in the quests, and my sub ends in 2 days. Really doubtful at this point to any renewal.

P.S. restarted network, repaired and reinstalled the game, updating other software, fiddling with launcher options. Nothing works.
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Score : 23
The same is happening for me. My support ticket only gets responses saying to just have patience. It's such a joke
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Thank you for your replies, I have escalated your reports to the game team.
I unfortunately do not have an ETA as to when this will be fixed at the moment.

I will come back to you as soon as I have more information.
Score : 34
Haha, the exact same auto response my post / complaint got. It takes them days to copy and paste a message rather than just fixing the problem.
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Score : 4
Still can't log. How am I supposed to get to 1600 quests like this, missing out on the daily almanax?!
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Score : 23
It's been almost 3 weeks now and nothing has been done to resolve this. No news or updates or anything.
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Score : 4
i got the same problem cause i used a number i found on the internet and now someone else is using the number and maybe online and i just cannot enter the game 24/7
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