The Mod Team / Mod FAQ

The moderating team is in charge of maintaining the atmosphere of the game and the forums pleasant. Moderators are volunteer players to whom ANKAMA gave its trust together with tools to keep the game as friendly as possible. Moderators are NOT support employees and do not have the mission to severely sanction the players. Their role is to take preventive action with the players making them aware of the risks they take if they do not respect the rules of DOFUS, so that they do not get sanctioned. To maintain a nice in-game atmosphere, moderators have a few tools at their disposal.

[size=25]Facts about moderators[/size]:

Moderators are volunteers that enforce the rules of the game, and kick bots. They don't actually work inside Ankama's headquarters, and have no access to account information. Moderators are simply individuals that give their time to maintain a pleasant atmosphere in the game they love.

We sadly do not have any insider information on upcoming content. Sorry, guys!

Moderators DON'T WORK FOR SUPPORT EITHER. We can't see the statuses of support tickets, we aren't "above" support. We're just volunteers.

Moderators are players too! Most moderators maintain a personal character, but it's important to note that moderators are required to be anonymous. Meaning, no, the mods can't run dungeons with you.
On that note, moderator characters can't actually fight things with you, or give you items.

It's rather easy to identify moderators in-game. Our characters look like this:



Large and in charge lions. Most importantly, all moderators have square brackets present in their name, usually with "[MOD]" (this is the best way to determine whether or not someone is official). We're also all in the Moderators guild.
When you /whois a moderator, it looks like this:



Note the red and bold "Mod." (Although, it's important to note that this won't appear if the moderator is appearing offline.)

Once again, the best way to tell if someone's really a moderator is if they have square brackets in their name. Only moderator, GM, and admin accounts can use square brackets. 99% of moderators will have [MOD] in their name, the only exception being [Themis], our retired head moderator.

[size=25]What we do in-game:[/size]

A moderator's responsibilities are, simply put, to enforce the rules of the game, and to kick bots. Moderators have numerous tools at their disposal to carry out these duties effectively.
When using these tools on actual players, the player in question is ALWAYS warned if it is the first time they're breaking the rules. A sanction is never applied for no reason. Furthermore, certain serious offenses are reported directly to support, to see if any additional sanctions are required for an offender.

[size=19]Our tools:[/size]

• Warn: First and foremost, moderators have the ability to warn a player if they are breaking the rules. Our goal in-game is not to punish players left and right, we simply are meant to push players in the right direction with warnings and short sanctions. I'll state this again: When using these tools on actual players, the player in question is ALWAYS warned if it is the first time they're breaking the rules. A sanction is never applied for no reason.
• Mute: A moderator has the ability to mute a player in the case of misbehavior on the chat channels. Mutes can be applied to individual characters, or entire maps, for variable lengths of time. Animations (emotes, fairyworks, etc.) can also be suppressed by the mute command. Usually this is used to assist with events.
• Kick/Ban: Moderators can kick/ban players for serious offenses. This action causes a player to disconnect, and the player is not allowed to reconnect again until the length of their ban has expired.
• • Disconnection: Moderators can force a disconnection on a player, if the player is the victim of a glitch (usually a glitched fight). This type of kick does not apply an actual ban.
• Jail: If a moderator needs to talk to a player in private for some reason, the moderator can move that player to a special "jail" map, which is isolated from the rest of the world.
• Warp to Kanojedo: If a player gets stuck on a map, a moderator can forcibly move a player to the Kanojedo at [0,0]. This power is only used if a player is stuck on a glitched map, or when a moderator is freeing a player from jail.
• Multiple modes of appearance: Moderators can manifest themselves in a number of ways, in order to perform their duties effectively:
• • Invisible mode: Moderators usually perform their duties in invisible mode. This means that they cannot be messaged, or seen physically, by other players.
  • Lion mode: The mode of appearance that players know so well! When necessary, a moderator can appear as a lion on a map.
• Red/Popup messages: Moderators can send messages that cause a popup to appear on a player's screen, if a message needs to be communicated to them. Moderators can also send red messages to individual players, or entire maps.

[size=19]Reporting things to the moderators:
[/size]
If you witness players breaking the rules, or if you see bots in subscriber areas, you can contact a moderator to assist you. However, if the action is not happening at the moment, you will need a valid screenshot of the offending behavior before a moderator can apply a warning or sanction.

If you are reporting another player's actions, the results of the /time and /whois commands MUST be present in an UNEDITED screenshot, in order to be used as evidence. If a screenshot is missing any of these, it cannot be used by moderators.

We have a couple of reasons for why screenshots simply must be in this style.

1. It actually shows us that the screenshots are legitimate.
2. If there are any questions regarding sanctions that might come about, the screenshots provide a point of reference for support to look at (by the /time).

You can post in this thread, if you would like to contact a moderator. You could also visit a moderator on IRC during their office hours.

Reporting bots only requires names and a server, and a moderator can investigate on their own.

We mod the forum too!:

The volunteer in-game moderator team also assists with the moderation of the Dofus forum. We delete rule-breaking posts, move threads located in the wrong place, and generally provide a helpful presence.

[size=24]Things moderators CANNOT DO[/size]

Moderators do not work directly for Ankama Games. Moderators are volunteers. Here is a list of things moderators cannot do for you:

• Moderators cannot help you with account issues: Moderators have no access to your account information. If you've been banned from the game, you need to contact support.
• Moderators cannot fix Ankama Shield issues for you: Moderators have no access to your account information. You need to contact support to fix any Ankama Shield issues. This is the appropriate page for that.
• Moderators do not work for Support: Moderators cannot see your tickets, or answer them.
• Moderators cannot help you with subscription issues: Moderators do not work for billing, see support if you need assistance.
• Moderators cannot run events: Moderators do not run events. The GM's (Game-Masters/Eventmasters) do that. In fact, you can see the great work of the GM's here!
• Moderators cannot alter your character's characteristics: Moderators can't level you, give you gear, or fight with you.

 

For anyone that is not sure what needs to be in a screenshot, here is an example.