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Error: Transfer from Ilyzaelle to Echo

By -X-Ashley-X- - SUBSCRIBER - November 10, 2019, 17:04:20
AnkaTracker

I'm trying to transfer my character from Ilyzaelle to Echo. It won't work. 

"An error has occurred. We apologize for the inconvenience. If the problem persists, please contact Ankama Support ."

I already contacted support, but since I won't hear back from them in time to meet this week's maintenance I might as well ask here in case there's something I missed.

Character is well over level 20. Transfers from Ilyzaelle to classic servers is stated to be allowed. I already have characters on Echo, so not like it's a community I can't go to. There are plenty of transfer slots available. I have only two Echo characters on the account and so surely can fit another. No name clashes.

My friend also gets the same error.

What is going on?

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First Ankama intervention

Could you please give me your support ticket number? 

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Could you please give me your support ticket number? 

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Ah I forgot to check here since it seemed no one else was having this issue.

The support staff already responded with a generic bot message or two before telling me it's being investigated. I need my eliotrope, Corrupted-Girl, to be transferred. I've already been delayed a week due to this and it looks like I'll be delayed another week. 

Has anyone else tried to transfer from Ily to Echo, and was it successful? My friend and I cannot be the only ones...

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