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Getting Certified for Ilyazelle

By Window-Fan - SUBSCRIBER - November 14, 2019, 19:40:26

Hello Everyone,

I have been trying to get certified to play on the single account server, but currently the SMS service to get my phone verified is broken and support told me it may take a few weeks or more to fix.  

There was a post in the forums recently where someone said they contacted support and were able to get their account certified to play.  I tried the same thing and was told they can't.  Is there a secret to getting this done that I am missing, or am I just out of luck until whenever they can figure out how to text my phone?

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Hi, Window-Fan.

Sorry to hear you are having difficulty in certifying your account.
In order to get a little context and understand the answer Support gave you, could you be so kind as to share your Support ticket with me, and I will have a quick look?

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