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I can't play Dofus using Steam

By Kami-Yox - FORMER SUBSCRIBER - December 05, 2019, 02:54:56

Hello, I want to play Dofus again but I'm having this error :

Details :

Spoiler (click here to show spoiler)

Error : U04020081
An error has occurred. Restart the updater and contact Support if the problem continues.
The file can not be read, because its format is not supported
--------------------
[INFO   ] Version    : 5.0
[WARN   ] Can't load translations qt en C:/Program Files (x86)/Steam/steamapps/common/Dofus/transition/translations;C:/Program Files (x86)/Steam/steamapps/common/Dofus/transition/translations 
[INFO   ] Loading plugin uniqueinstance
[CONFIG ] Zaap is *NOT* installed 
[INFO   ] Loading plugin steam
[CONFIG ] Steam : Set UI Lang to  en 
[WARN   ] Can't load translations qt en C:/Program Files (x86)/Steam/steamapps/common/Dofus/transition/translations;C:/Program Files (x86)/Steam/steamapps/common/Dofus/transition/translations 
[INFO   ] Loading plugin network_proxy
[CONFIG ] Reloading proxy config 
[TRACE  ] Uncrypting net.proxy.credentials 
[TRACE  ] Uncrypting net.http.auth 
[INFO   ] Loading plugin diagnostic_tool
[INFO   ] Loading plugin opengl_diagnostic
[INFO   ] Loading plugin optionsdialog
[INFO   ] Loading plugin windowstaskbar
[INFO   ] Loading plugin about
[INFO   ] Loading plugin ankama_account
[CONFIG ] Adding account for endPoint https://haapi.ankama.com/json/Ankama/v2 
[INFO   ] Loading plugin zaap_common_ui
[INFO   ] Loading plugin app_options_ui
[INFO   ] Loading plugin application_launcher
[INFO   ] Loading plugin apps_provider
[TRACE  ] Opening settings store C:/Users/Yox/AppData/Local/Ankama/USERDATA/Dofus/861c898a19a932b7da6d9a48fbd0a23d/1/settings/settings.ini 
[INFO   ] Loading plugin dofusgamelauncher
[INFO   ] Loading plugin localserver
[INFO   ] Starting tcp connection on port 55668
[INFO   ] Loading plugin update
[INFO   ] Loading plugin monogame_ui
[INFO   ] Loading plugin systemconfiguration
[TRACE  ] Opening settings store C:/Users/Yox/AppData/Local/Ankama/USERDATA/Updater Dofus/30742264fcda6ab7a8d0b2b9f96b1373/1/settings/backup.ini 
[INFO   ] Project 'dofus2' marked for update /Thu Dec 5 02:49:55 2019
[WARN   ] Project tree not found (or, IGNORE_LOCAL_TREE) - creating it
[INFO   ] Exploring C:/Program Files (x86)/Steam/steamapps/common/Dofus/app
[INFO   ] Exploring C:/Program Files (x86)/Steam/steamapps/common/Dofus/app - Done
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/dofus2/updates/state.ici
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 301)
[INFO   ] Starting request GET http://launcher.cdn.ankama.com/404
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/dofus2/updates/state.ici Finished (status : 301)
[ERROR  ] The file can not be read, because its format is not supported
[ERROR  ] Request GET http://launcher.cdn.ankama.com/404 Failed (status : 403; Error transferring http://launcher.cdn.ankama.com/404 - server replied: Forbidden)
[WARN   ] QQmlExpression: Expression qrc:///monogame_ui/qml/Monogame.qml:96:26 depends on non-NOTIFYable properties:
[WARN   ]     akm::updater::ApplicationInfo::settingsDirectory
[TRACE  ] Carousel : parsing json data
[INFO   ] Starting request GET http://api.ankama.com/en/dofus/carousel.json
[WARN   ] libpng warning: iCCP: known incorrect sRGB profile
[WARN   ] libpng warning: iCCP: known incorrect sRGB profile
[CONFIG ] Queuing dofus2 
[INFO   ] Request GET http://api.ankama.com/en/dofus/carousel.json Finished (status : 200)
[TRACE  ] Carousel : parsing json data
[TRACE  ] Image http://static.ankama.com/ankama/cms/images/208/2019/11/29/1074254.jpg is already cached as C:/Users/Yox/AppData/Local/Ankama/USERDATA/Dofus/861c898a19a932b7da6d9a48fbd0a23d/1/carousel/622c448b16b408f39b8ef3ca4acb8454_1575285500.jpg
[TRACE  ] Image http://static.ankama.com/ankama/cms/images/208/2019/12/02/1074937.png is already cached as C:/Users/Yox/AppData/Local/Ankama/USERDATA/Dofus/861c898a19a932b7da6d9a48fbd0a23d/1/carousel/c4f6ab6ada721c787788a23173775058_1575294825.png
[TRACE  ] Image http://static.ankama.com/ankama/cms/images/208/2019/12/02/1074944.png is already cached as C:/Users/Yox/AppData/Local/Ankama/USERDATA/Dofus/861c898a19a932b7da6d9a48fbd0a23d/1/carousel/215f44e5d0a4f1ddc176985bfa08bec6_1575294846.png
[INFO   ] Checking and installing 'dofus2'' updates...
[WARN   ] Project tree not found (or, IGNORE_LOCAL_TREE) - creating it
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO   ] Exploring C:/Program Files (x86)/Steam/steamapps/common/Dofus/app
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/dofus2/updates/state.ici
[INFO   ] Exploring C:/Program Files (x86)/Steam/steamapps/common/Dofus/app - Done
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 301)
[INFO   ] Starting request GET http://launcher.cdn.ankama.com/404
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/dofus2/updates/state.ici Finished (status : 301)
[ERROR  ] The file can not be read, because its format is not supported
[ERROR  ] Request GET http://launcher.cdn.ankama.com/404 Failed (status : 403; Error transferring http://launcher.cdn.ankama.com/404 - server replied: Forbidden)
[INFO   ] Update finished dofus2 
[ERROR  ] Update failed
[TRACE  ] Transition stopped 
[WARN   ] QThread: Destroyed while thread is still running


SystemInfo: OpenGLVersion = 2.0
SystemInfo: OpenGLDriver = OpenGL ES 2.0 (ANGLE 2.1.0.8613f4946861)
SystemInfo: OpenGLRenderer = ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
SystemInfo: OpenGLExtensions = GL_OES_element_index_uint;GL_OES_packed_depth_stencil;GL_OES_get_program_binary;GL_OES_rgb8_rgba8;GL_EXT_texture_format_BGRA8888;GL_EXT_read_format_bgra;GL_NV_pixel_buffer_object;GL_OES_mapbuffer;GL_EXT_map_buffer_range;GL_EXT_color_buffer_half_float;GL_OES_texture_half_float;GL_OES_texture_half_float_linear;GL_OES_texture_float;GL_OES_texture_float_linear;GL_EXT_texture_rg;GL_EXT_texture_compression_dxt1;GL_ANGLE_texture_compression_dxt3;GL_ANGLE_texture_compression_dxt5;GL_OES_compressed_ETC1_RGB8_texture;GL_EXT_sRGB;GL_ANGLE_depth_texture;GL_OES_depth32;GL_EXT_texture_storage;GL_OES_texture_npot;GL_EXT_draw_buffers;GL_EXT_texture_filter_anisotropic;GL_EXT_occlusion_query_boolean;GL_NV_fence;GL_EXT_disjoint_timer_query;GL_EXT_robustness;GL_EXT_blend_minmax;GL_ANGLE_framebuffer_blit;GL_ANGLE_framebuffer_multisample;GL_ANGLE_instanced_arrays;GL_ANGLE_pack_reverse_row_order;GL_OES_standard_derivatives;GL_EXT_shader_texture_lod;GL_EXT_frag_depth;GL_ANGLE_texture_usage;GL_ANGLE_translated_shader_source;GL_EXT_discard_framebuffer;GL_EXT_debug_marker;GL_OES_EGL_image;GL_EXT_unpack_subimage;GL_NV_pack_subimage;GL_OES_vertex_array_object;GL_KHR_debug;GL_ANGLE_lossy_etc_decode;
SystemInfo: UserLanguage = en
SystemInfo: UserCountry = MA
SystemInfo: UserTimezone = 1
SystemInfo: DefaultJavaVersion = 
SystemInfo: OsName = Windows
SystemInfo: OsVersion = 10.0.18363
SystemInfo: OsExtra = 
SystemInfo: OsArch = amd64
SystemInfo: TotalSystemMemory = 17057325056
SystemInfo: FreeSystemMemory = 4773801984
SystemInfo: CPUVendor = GenuineIntel
SystemInfo: CPUName = Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz
SystemInfo: CPUId = 3-6-c
SystemInfo: CPUFeatures = SSE;SSE2;SSE3;SSE4.1;SSE4.2;AVX;AVX2;AES;HyperThreading
SystemInfo: CPUCachesSize = 0;32;0
SystemInfo: CPUCores = 8
SystemInfo: CPUFrequencies = 2401
SystemInfo: CPUNominalFrequencies = 2401
SystemInfo: VideoCardVendorId = 32902
SystemInfo: VideoCardVendorName = Intel
SystemInfo: VideoCardDeviceName = Intel(R) HD Graphics 4600
SystemInfo: VideoCardDeviceId = 1046
SystemInfo: VideoCardDedicatedMemory = 2147483648
SystemInfo: VideoCardDriverInstallationDate = Thu Oct 24 2019
SystemInfo: VideoCardDriverVersion = 26.21.14.4112
SystemInfo: VideoCardDriverName = C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dd5a0b2bf9b537a5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dd5a0b2bf9b537a5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dd5a0b2bf9b537a5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dd5a0b2bf9b537a5\nvldumdx.dll
SystemInfo: DNSServers = 176.103.130.130;176.103.130.131
SystemInfo: Laptop = false
SystemInfo: ScreenSize = 1920x1080
SystemInfo: ScreenLogicalDpi = 96x96
SystemInfo: ComputerManufacturer = ASUSTeK COMPUTER INC.
SystemInfo: ComputerModel = 
SystemInfo: ComputerInstallationDate = Thu Nov 7 2019
SystemInfo: DirectXVersion = 11.0
SystemInfo: WindowsSATScore = 6.5
SystemInfo: WindowsSATCPU = 8.899999618530273
SystemInfo: WindowsSATMemory = 8.899999618530273
SystemInfo: WindowsSATDisk = 8.149999618530273
SystemInfo: WindowsSATGraphics = 6.5
SystemInfo: WindowsSATD3D = 9.899999618530273
SystemInfo: WindowsFullVersion = 10.0.18363
SystemInfo: WindowsCodeSet = 1252
SystemInfo: WindowsSafeMode = false
SystemInfo: SteamInstalled = true
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Copy paste from other post:
[Ankama]DOFUS - Admin - November 04, 2019, 20:41:43The decision to stop using STEAM as a platform didn't come lightly. The number of players that played DOFUS via STEAM was minimal, while the amount of effort needed to maintain the platform was quite significant on our team. There are no plans to return to STEAM for the time being and the Ankama Launcher is now the only platform through which one can play DOFUS. 

For those wondering how they can play DOFUS with their steam account, you can find is a step-by-step process in this thread.

Manaia

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