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Ankama Trackers

Lost access to my Email as it is not operational.

By TravexServant - SUBSCRIBER - April 05, 2020, 10:37:12
AnkaTracker

Hi, I lost access to my email address linked to my account. So I cannot deactivate the shield and the security in game. I tried sending a ticket but it needs the email confirmation which i cannot access. Need help with this. Thank you

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Hello,

you can contact support with a new account registered on a new email address to take care of your issue. There is some information you have to provide proof, this account is rightfully yours. Please refer to this help article and include all necessary information in your initial ticket to speed up the process.

Also due to the current situation, support might take a while to get back to you, so please have some patience.

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Thank you for the help! 

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