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Black screen after launcher "play"

By pellistar#1421 - FORMER SUBSCRIBER - June 06, 2022, 00:03:01
AnkaTracker

Hello guys, i would love to ask, if any1 has any suggestion how should i fix a dofus with black screen after launching it.
I hear sounds, i can click to P2P buying site form the dark screen while loading, i guess i can walk around. But everything is black.

Got the latest AMD drivers, display drivers, chipset drivers. Did repair, did reinstall with complete removal of old files.
 This problem occured after i got new ultrawide display. 

I am starting to be a little bit desperate. 

I appreciate any suggestion about fixing this problem.
https://imgur.com/a/xDsrDgn



 
2 0
First Ankama intervention

I am so sorry to hear that.
Have you tried emptying the cache : https://support.ankama.com/hc/en-us/articles/201806157-How-do-I-clear-my-game-cache-  ?

If that does not work, I invite you to send a ticket to the support team and include your Ankama Launcher logs : https://support.ankama.com/hc/en-us/articles/203790076-What-is-a-log-

See message in context
Reactions 13
Score : 59
I have the exact same issue.
Also have an AMD GPU (RX 6600 XT) and the latest drivers.

Nothing I tried helped fix the issue:
Repair, reinstall, move to a different drive, reboot, disable anti-virus, clear cache, reinstall the Ankama launcher, delete all files (yes, even in appdata), switch accounts, switch from x64 (64-bit) to x86 (32-bit), change conneciton port, change start screen, reinstall drivers, factory reset drivers...

The only thing that's left for me to try, is to do a fresh install of Windows. But that's really the last thing I want to do.
2 0
Score : 4

Hi bro, did you get to solve this problem? i got the same issue with my RX 6600  

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Score : 16
Same here :
Also have an AMD GPU (RX 6800 XT) and the latest drivers.

I tried everything and my Windows is fresh from a week.
1 0
Score : 4

Hi bro, did you get to solve this problem? i got the same issue with my RX 6600  

0 0

I am so sorry to hear that.
Have you tried emptying the cache : https://support.ankama.com/hc/en-us/articles/201806157-How-do-I-clear-my-game-cache-  ?

If that does not work, I invite you to send a ticket to the support team and include your Ankama Launcher logs : https://support.ankama.com/hc/en-us/articles/203790076-What-is-a-log-

Score : -12

You are funny, how to clear the cache if we cannot launch de game ..., I have a 6700XT and same issue

0 -1
Score : 2

I got the same issue with RX 6500 latest drivers, clearing cache dont work

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Score : 4

Hi bro, did you get to solve this problem? i got the same issue with my RX 6600  

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Score : 4

Hi bro, did you get to solve this problem? i got the same issue with my RX 6600  

 

Letrak-#2782|2022-06-11 10:39:50
You are funny, how to clear the cache if we cannot launch de game ..., I have a 6700XT and same issue


Hi bro, did you get to solve this problem? i got the same issue with my RX 6600  
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Score : 2

No, the support seems to be on vacation or smt, they dont reply for 5 days.

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Score : 59
HERE'S HOW TO FIX THE BLACKSCREEN ISSUE
Jesus Christ I finally managed to get it to work again.

So far this fix only works for AMD Graphics Cards.
If you have the same issue on an Nvidia one, the fix might work as well. No garuntees tho.
  • 1. Find out what graphics card you have:
    • Right click the Taskbar.
    • Task Manager (Click the Bottom left arrow "( V ) More details").
    • "Performance" Tab.
    • Scroll down to "GPU 0" and click on it.
    • Top right should say your GPU name, in my case "AMD Radeon RX 6600 XT".
  
  • 4. Try Dofus
    • It should work just fine now! no more blackscreen. If it doesn't work, try an older driver.


RECOMMENDED
If you want to play the game AND have the newest drivers installed, follow these next steps: 
  • 2. Update to the latest AMD drivers again:
    • Right a free space on your Desktop.
    • Select the top most option, "AMD Radeon Software".
    • On the homescreen, there should be an option to update your drivers.
    • Click on "Download".
    • After it's done downloading, click on "Install" and follow the install process.

After this, you should be able to simply start Dofus again, having the newest drivers installed.

You are VERY welcome.
@Ankama
feel free to put this in your support replies.

Regards
IF
2 0
Score : 29

6700XT nothing helps. The game simply doesnt show anything but a black screen. Sound works. Sad that you dont fix that before a huge event and some people cant even join now.... 

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