Hello everyone,
As Fiora has said, if you notice multi-accounting happening while in game, we highly recommend sending a report to support with the necessary information.
I understand that some of you feel like your reports are not being read. I can assure you that the support team takes time to read through and handle every request made, even though you cannot see their specific actions taken. For confidentiality and security reasons, their methods and processes cannot be shared, and the same thing can be said about sanctions applied to accounts or other account information. So while you might think nothing is being done, it doesn't mean that support is not doing anything.
We also take this opportunity to remind you that "naming and shaming" is not allowed on this forum.
As said above, if you witness multi-accounting happening in game during your perceptors or prisms fights, take a screenshot with a /whois command visible for all the concerned accounts and send it to support.
We apologize for the inconvenience in the meantime and wish you a good day.
See message in context
As Fiora has said, if you notice multi-accounting happening while in game, we highly recommend sending a report to support with the necessary information.
I understand that some of you feel like your reports are not being read. I can assure you that the support team takes time to read through and handle every request made, even though you cannot see their specific actions taken. For confidentiality and security reasons, their methods and processes cannot be shared, and the same thing can be said about sanctions applied to accounts or other account information. So while you might think nothing is being done, it doesn't mean that support is not doing anything.
We also take this opportunity to remind you that "naming and shaming" is not allowed on this forum.
As said above, if you witness multi-accounting happening in game during your perceptors or prisms fights, take a screenshot with a /whois command visible for all the concerned accounts and send it to support.
We apologize for the inconvenience in the meantime and wish you a good day.
Because of this negligence people were encouraged to do the same to try being equal as others, and this leads to nowadays having lots more of each problem, and basically ends up again in Ankama's fault.
Hope the new rework of AvA they think more about limits for each case, for example:
-A restriction of time when joining a guild/alliance
-Limit or cooldown when recycling
-An efficient support Ankama.
Yet results is the same
You either do something about these multiloggers or just allow it, so we are all could be equal, anyways, none really care about what they are killing or abusing within the game, it's all matter of notification spam, maybe put little bit of the thousands of euros you earn a day from our subscriptions or the cosmetics we buy into coulpe of moderators to solve the issue that demotivates lot of people from enjoying some game content
Same shit, different day, ankama announced that with the servers merge it will be cheaper to maintain and moderate the new merged servers rather than managing and maintaining 19 of them
Yet results is the same
You either do something about these multiloggers or just allow it, so we are all could be equal, anyways, none really care about what they are killing or abusing within the game, it's all matter of notification spam, maybe put little bit of the thousands of euros you earn a day from our subscriptions or the cosmetics we buy into coulpe of moderators to solve the issue that demotivates lot of people from enjoying some game content
If ANY player multilogs from whichever alliance , they need to be penalized so newer players can also get into PVP and the server feels fair and active. So please avoid creating unnecessary drama.
And as for myself personally, I've never done it and won't ever do it as it ruins the essence of the game for me. So please don't post random screenshots of my characters just existing and insinuate multilog without any proof.
I hope the moderators take a look at this and figure out steps to reduce multiloggers overall from all alliances.
No, Ankama either doesn't care enough or doesn't have enough resources to deal with this issue. But they need to take a serious look into this.
Whether or not the thread is locked, and whether or not individual posts have been set invisible, all feedback is visible to Ankama. We cannot allow content that violates the rules to be publicly visible, so thanks for your understanding on that front.
Illegal multiaccounting is not handled by the volunteer moderator team. This issue is solely handled by Ankama Support. You are welcome to offer feedback on the issue in general, but please keep this in mind as well.
As you've been asked to do your job on this thread you might as well do it, but I would highly recommend checking posts you deleted so you know where to start from. Good day.
On the other hand I am quite sure your job is to report ToS breakers. Such as sellers of Ankama's products, according to written ToS at least. You are the one that's supposed to send reports to Support team, so they can later proceed your information and sanction these people.
Unsure if you have a personal relationship with people from this guild, or any other EN MOD, but I certainly do remember how EN MODs forcibly name changed another guild for advantage of this one. On top of that person who is leading that guild now, one that you've given a name of another guild, is selling Ankama's products for real money or other products. How's it possible that no actions were taken regarding this matter? Unless this is also supposed to be a job of Support team itself.
My next question in that case would be: What's the point of having you (MOD in general) at 1st place? To harass members from another guild, forcibly name change their guild name with the one you personally prefer? Sadly, this is not a post where we should be discussing this, but I really do wanna hear about your obligations as a MOD, I'm pretty sure we all do at this point.
With regards to our responsibilities, I hate to just link long texts in response but I don't want to reinvent the wheel. And Logan, the game's Producer, actually wrote a lot about moderation with regards to bots. I'll link the basic "what is a moderator" page and Logan's text below.
Info page: https://www.dofus.com/en/mmorpg/community/moderators
More info, which yes I do need to update at some point and get rid of that broken image, but for the purposes of your question there is good detail here: https://www.dofus.com/en/forum/1151-general-problems-solutions/106647-mod-team-mod-faq?poid=834412
Logan's post: https://www.dofus.com/en/forum/1-log-book/340901-official-communication-regarding-bots
If you have any follow up questions, let me know. I know that this is a very active time for our community, and that there are a lot of outstanding misgivings that folks are looking for answers to. I'm happy to do what I can to help provide more context for what happens and why whenever I can, like I was doing during the Tal Kasha opening days, and during all sorts of other tumultuous times where a lot of questions need answering and points need clarifying
This whole thread is someone's interpersonal drama and trash talking.
Well this is the problem also that we are currently witnessing on Tal Kasha unfortunately.
I do totally understand that you (volunteer moderators) aren't the ones banning people for breaking the ToS, and mainly handle forums and sometimes mute people in-game and such, and we respect you for doing so. But those that do break ToS (in this case Multiaccounting in AvA), have set up systems to not be detected as easily. What we need is someone out on the field, actually witnessing it happening in real time, to be able to effectively catch them.
I remember us two having discussions regarding Bots earlier this summer, and how it's not possible for moderators and Ankama team to catch every single bot. But in this case, since there's just a handful of people breaking ToS, and they don't grow on trees (luckily