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By orangesonic#8035 - SUBSCRIBER - May 28, 2023, 23:25:33
AnkaTracker
Hello,

I am unable to download dofus or dofus retro I have tried uninstalling using CC cleaner restarting redownload still does not work.

I have send a ticket to support a week ago still no response.

Not sure why it won't let me install.
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First Ankama intervention
Hello,

I am sorry to hear that.
Can you please send me the ticket number of your request so I can check it out and see where it's at?

In this situation, contacting the support is truly the best solution as they can investigate more thoroughly than I can on my side.

Thanks in advance!
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Reactions 4
Hello,

I am sorry to hear that.
Can you please send me the ticket number of your request so I can check it out and see where it's at?

In this situation, contacting the support is truly the best solution as they can investigate more thoroughly than I can on my side.

Thanks in advance!
Score : 35
Hello, 

Still waiting for #3306904 ticket to be resolved.

Over a week now

Almost a month now and still no fix

Strange some reason dofus can be installed but with dofus retro it won't let me install. When I try it will tell to resume installation stop or have a zaap-start.bat not able to run. I have checked my antivirus program none of it is blocking the file just can't seem to install dofus retro.
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Hello!

I can see support replied to your ticket on Saturday to let you know they are treating your request and are investigating on the issue.
I can only ask you to remain patient while they try and identify the problem so they can solve it.

Thank you for your understanding and patience.
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