"Account has been temporarily blocked"

By Dmace#6917 - FORMER SUBSCRIBER - July 02, 2022, 12:52:26

AnkaTracker

Hello,

I was having issues logging in with trying to connect the Sab server so I removed my authenticator to make it easier to log in. Now since that has happened I get a message saying my account has been temporarily blocked. I tried putting the authenticator back on and I get the same message. Is this a ban? Does this go away in the near future? Is there something I can do to unblock my account? Thank you for any help you can provide.

First Ankama intervention

[Ankama]DOFUS - ADMIN - August 16, 2022, 16:19:59

Hello! Have you been able to access your account since then? If not, can you send me a screenshot of the issue?
Thanks!

See message in context

Reactions 4

[Ankama]DOFUS - ADMIN - August 16, 2022, 16:19:59

Hello! Have you been able to access your account since then? If not, can you send me a screenshot of the issue?
Thanks!

Score : 3

ImMaj#8345 - SUBSCRIBER - September 05, 2022, 17:05:17

same here with me, returning player from years ago. trying to log my alts, failed and now my main is temp blocked :/ could you please look into it for me thankyou

Score : 1

Oussama-ammar#8323 April 18, 2023, 19:47:42

Same here for me pls help

[Ankama]DOFUS - ADMIN - April 20, 2023, 18:03:51

Hello!

I'm very sorry to hear that. In order to receive help with unblocking your account, I suggest you write a ticket to the Support team so they can investigate your case more closely, as our ressources here are a bit more limited when it comes to those specific kinds of issues!
Make sure to give as much information as possible as this will help them identify the problem.

I will also close this forum thread to avoid reviving older posts.
If you have any other issue or concern, don't hesitate to create a new forum thread describing the problem so I can help you!

Thank you for your understanding.