Cant log in MAC

By gobbollyiel#1536 - SUBSCRIBER - December 10, 2022, 05:47:29

AnkaTracker

Hello,

2 days ago i was logged out mid kolo and since then i have not been able to log in. After I click play in launcher, i am taken to the screen that says "connect with launcher." Even if i click connect with launcher, nothing moves from that screen on.

I am not a good with computers so please specify exactly what I need to do.

Also worth noting, i have already restarted my computer and uninstalled/reinstalled the game.

I have also repaired the game several times to no avail

First Ankama intervention

[Ankama]DOFUS - ADMIN - December 16, 2022, 16:31:28

Hello, I am sorry to hear that.
Are you still experiencing this issue?

Have you tried changing the login settings in your launcher (for example, to connect directly to the game, or character choice, or server choice)?

Thanks in advance.

See message in context

Reactions 5

[Ankama]DOFUS - ADMIN - December 16, 2022, 16:31:28

Score : 129

gobbollyiel#1536 - SUBSCRIBER - January 11, 2023, 19:40:17

Happened again this patch. This time, i logged out mid-kolo due to a bug and could not log back in. Switching the login settings in launcher to connect to server choice (from character choice) allowed me to log in.

[Ankama]DOFUS - ADMIN - January 12, 2023, 15:42:22

I'm glad to hear you managed to solve the problem!

The Kolossium disconnect issue is a known issue from our team that should be permanently solved around March when the connection servers are modernized.
In the meantime, I glad you managed to find a solution that allows you to reconnect!

Thank you for your patience and understanding while the team works on solving this issue for good.

Happy gaming!

Score : 1

Hans#1495 - SUBSCRIBER - February 23, 2023, 21:37:05

I am currently having the same issue and changing to Connect to server does not work for me

[Ankama]DOFUS - ADMIN - February 27, 2023, 17:06:20

I'm sorry to hear that.
Your account should get unlocked with tomorrow's maintenance. As we said above, the Kolossium disconnect issue is a known issue that should be permanently solved around March when the connection servers are modernized.

Thank you for your understanding and patience in the meantime!

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