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Ankama Trackers

The Support Site's New Look!

By [Ankama]DOFUS - ADMIN - May 20, 2019, 14:30:00
AnkaTracker Announcements

The Support site was given a facelift. The site has been entirely redone with you in mind: better aesthetics, easier to use, more efficient, it will answer all your questions about DOFUS, WAKFU, DOFUS Touch, and much more.  

Some of you are accustomed to the current Support website interface, but it got old and outdated, not necessarily adapted to your needs anymore. We have worked hard to provide you with what you deserve: clearer, more user-friendly, more efficient. 

Navigation, ergonomics, and hierarchy have been entirely redone to find answers to questions faster. The new "Search" functionality is more powerful, and we have also updated a portion of the FAQ. 

We are aware that too much change is not a good thing either, and that is why we didn't change anything regarding the Support ticket system, be it regarding the ticket creation or their follow-up. 

Don't hesitate to take a look and let us know what you think! Come on, it's this way
 

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Reactions 4
Score : 1819

Hmm. Reporting violations of the rules hasn't been made easier. Even finding the article with instructions is not straightforward (why is it under "Account Security"?).

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Score : 638

Funny how you can report multilogging, but it does nothing. The accounts are asked to provide unique IDs, as if that's supposed to prove it? Yet the fact that it's an open secret, and basically anyone can tell the player is multilogging (the alt's personalities simply don't exist, there's no one talking, doing achievements, fighting.. nothing, only zaapsit, not talk, and attack/defend perceptors). I could get the IDs of a few of my friends within a few days, am I free to VM and multilog?

The same goes with scammers. Almost all nowadays scamming methods are just dumb loopholes that aren't bannable. You can only report them once the damage has been done, and even then, support is powerless. About time the game gets a more strict and open moderator team. Can't speak for the French servers, but Echo needs more than just 1 inactive moderator.

Jeez.

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Score : 26

new look to hide the ugly truth.

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