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Ankama Trackers

[ECHO] "Rollback" glitches and Item Duplication

By [Ankama]DOFUS - ADMIN - June 22, 2019, 22:00:00
AnkaTracker
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Score : -405

When did they ever say auction house equipment wouldn't be replaced?

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Score : 825

in their last update; they wont return the Kamas.. can you tell if ur missing equipment in auction house was sold or just vanish with the missing datas? sad

I can't tell since my profits was in a glitched bank box.. sad
At the moment of those RB, they was not my equipment but an item with a price tag on it. sad

My understanding is, those were a part of the stolen Kamas.. it's gone man. angry

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Score : 161

One month later and this is still ongoing? Hell damn

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Score : -405

As someone who has been trying to stay fair to the dev team, I gotta say... This is really getting pathetic. There's no amount of compensation that can rectify this lmao

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Score : 825

 

[Ankama]DOFUS|


Our data analysis is coming to an end and we will be able to provide you with more information on the return of the missing equipment during the course of next week. Kamas, XP, resources, mount certificates won’t be returned.

Manaia

Hello, out of curiosity do you any have update? You posted this last update the 2019-07-19 08:57:28
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Hi everyone,


We're getting back to you today about the issue. More than a month ago, we'd said that "Our data analysis is coming to an end," and we haven't told you anything since then. First, we would like to apologize for that! We understand your consternation, and above all, we would like to thank you for staying calm and respectful all this time.


We haven't been sitting idle these last weeks and, even though there's still more work to do, we want to give you a few explanations. First, as we've already explained, the issue on Julith happened first and needed to be dealt with first. That let us test a new technique that allows for much more optimal results than in the past. For that, the developers work first (to extract the data), then the analysts compare a sample of all affected with the extracted data. The idea is to determine very quickly what will be returned.


Unfortunately, in Echo's case, more than half of the selected sample were not even in the extracted data! That could mean two things: either all those tickets were lying and trying to take advantage of the situation, or there was a problem with data recovery. We trust you, so we decided to run the data recovery again in order to be sure it was accurate. That took time… not to mention there were other urgent issues for the team to handle during that period (such as rollbacks on Temporis and 1.29, for example) and the team was short-staffed because of the summer holidays.


Today, we've finished analyzing all the data and all the accounts. The lost items (2,351 items in all) will be injected little by little over the coming days. Some accounts will be contacted by Support in order to go into more detail about their individual cases. Thank you all once again for your patience and understanding.


Enjoy the game, everyone!

Talora

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Score : 2029

 

[Ankama]DOFUS|2019-08-22 11:01:46
Unfortunately, in Echo's case, more than half of the selected sample were not even in the extracted data! That could mean two things: either all those tickets were lying and trying to take advantage of the situation, or there was a problem with data recovery. 

Will there be sanctions to people that were lying? It is infuriating that someone would try to take advantage like that, and make people that were actually affected by this wait even longer to get their stuff back.
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