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Maintenances, updates and server backups

By [Ankama]DOFUS - ADMIN - December 11, 2019, 10:30:00

We regularly conduct maintenance on our game servers to ensure they are running correctly. While under maintenance, the game server may be unavailable for several hours. Here is an overview of the various existing cases.

We conduct a weekly maintenance every Tuesday morning on DOFUS and every Wednesday morning on DOFUS Retro.


Server maintenance is usually scheduled to start at 8:00 a.m. CET (DOFUS Time) and ends between 10:30 a.m. and 12:00 p.m.; occasionally, it can last longer, past 12:00 p.m., if complications occur.

Maintenance allows for the following activities:

 
  • Various log files are recovered and retrieved.
  • Database maintenance – Certain tables can only be optimized when players no longer have read or write access to the database.
  • Game server maintenance – Shutting down and then restarting the game servers allows us to avoid certain game latency problems that accumulate if the servers aren't restarted regularly.
  • Complete backup of game server data – We have a system for backing up all game data while the servers are up and running (without disrupting the game), but we also perform backups when the game servers are offline.
  • Server operation updates – The server program and game data are sometimes updated and replaced by a more recent version.
  • Character transfers between servers.
  • Deployment of patches available in the changelog.
  • During maintenance, our testing team verifies that additions and patches are working correctly.

Even when these maintenance operations don't provide new in-game content or fixes visible to players, they allow us to ensure that our databases and servers are functioning correctly.
 

Why is maintenance done on Tuesday mornings?

As you can see, maintenance requires the involvement of several different teams; it is, therefore, preferable to perform maintenance during working hours so that as many people as possible are available to respond to any issues that may arise.

So, why Tuesday in particular? 

Simply because if a problem occurs after an update or maintenance operation, our teams can intervene over the next few days. This also partly explains why, except in rare cases, we avoid performing server maintenance on Friday. It should also be noted that Tuesday morning (French time) is when there is the least amount of activity in terms of players:

  • There is more activity in the evenings and weekends than in the early morning (French time).
  • DOFUS being an international game, there are players connected at any time of the day or night. 

Some specific cases:

Exceptional maintenance

 

In some cases (updates, fixes for technical problems, etc.), we may be required to conduct unscheduled maintenance on the game servers.
These maintenance operations are announced on Twitter and on the forums, as a top announcement on the main page. The "Server status" section allows you to have a follow-up on possible compensations or more information such as rollback for example.

Sometimes we can't announce it in advance because it's a fix on a critical bug that requires immediate intervention. We apologize in advance for any fights cancelled or playtime missed during these procedures, but this kind of maintenance is crucial for the game to run properly.

DOFUS Retro

Like Dofus, DOFUS Retro requires weekly maintenance for its servers to remain in good condition, given the activity of these servers.

However, this maintenance doesn't take nearly as long as that done for the classic servers, for several reasons:

  • There are very few patches deployed on these servers.
  • There is no new gameplay content added.
  • They're new, so there are fewer things to verify and back up.
  • Character transfers don't occur.
  • Testing is rarely, if ever, done.

This explains why maintenance for Retro usually ends within 15 minutes of the servers going offline.

Automatic backups

Several times a day, access to the game servers is blocked (players that are already logged in don't experience any disruption and can continue playing) for about 10 minutes so to backup their databases.
These backups don't happen at set times; they are conducted 4 times a day, within the following time frames (CET/French/DOFUS time)

  • 12:00 a.m. to 1:30 a.m.
  • 6:00 a.m. to 7:30 a.m.
  • 11:00 a.m. to 12:30 p.m.
  • 4:00 p.m. to 5:30 p.m.
Reply
First Ankama intervention

Hey everyone,

The maintenance is still ongoing, which causes the Launcher message, and it will take a while due to Update 2.54. Please refer to the Forum Top Message and Twitter for updates on the maintenance.  

If you have more questions about this issue, please go to this thread, as it is slightly off-topic over here wink
 

See message in context
Reactions 46
Score : 211

are the servers up yet?

6 0
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Score : 1042

are we there yet?
are we there yet? biggrin

5 0
Score : 1676

my Launcher doesnt automaticly update. How come? Is the maintenance still going on?

2 0
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Score : 45

My Dofus game does not load I get a red '0%' and telling me I need to update to 1957 or something. How come?

1 0
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Score : 1676

Same

0 0
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Score : 53

Same... how can fix that?

0 0
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Score : 1042

@UP
@2UP
@...UP

Just peacefully wait till the main page of the forum will tell you to login...
Every1 has the same status.

7 0
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Score : 598

The client protocol version (which is 1945) is too old for the server.
The server needs protocol version 1957
Make sure you have the latest version of the client by restarting your uplauncher. If the problem persists, you can report on the official forum.

0 0
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Score : 1676

on their twitter there are only updates for Retro, not for regular servers.

1 0
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Score : 53

Even if you have automaticly update whan you restart launcher its not updating anithing,also whan i try repair dofus files after nothing works,also i reinstal dofus 0 progres same problem just lets wait for administrators whan dofus will be able to play.

0 0
Reply

Hey everyone,

The maintenance is still ongoing, which causes the Launcher message, and it will take a while due to Update 2.54. Please refer to the Forum Top Message and Twitter for updates on the maintenance.  

If you have more questions about this issue, please go to this thread, as it is slightly off-topic over here wink
 

Reply
Score : 29

Are the servers up yet?

2 0
Reply
Score : 165

I'm having trouble logging in - "The client protocol version (which is 1945) is too old for the server."

0 0
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Score : 33

don't worry look on twitter,

0 0
Score : 53

Funny peoples losing 1day from subscribtion just whit out reason..

4 0
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Score : 33

exactly this just subbed half anhour before this...

2 0
Score : 45

I still got the problem. Any tips or recommendations?

2 0
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Score : 567

When you gonna activate merchants or paddocks? even public paddocks doesn't working so it's impossible to finish questline for reset on otomai island, that's forcing players to buying orbs from shop e.e

3 -9
Reply
Score : 1090

Orbs? Reset quest?? What year are you living in? Resetting Characteristics is ONE click of a button on your Characteristics Page. There is no reset 'orb' in the Shop e.e
Nobody plays Retro. So if you are talking about Retro, only 3 other people know what you're talking about.

8 -10
Score : 1090

They should be ashamed... 15 years and still can not learn how to update the game without problems. Maybe hire some workers and stop running on a "skeleton crew". Seems the more Dofus makes, the less they invest in Quality Assurance and Player Outreach.

17 -6
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Score : 139

Buying of houses or paddocks is still blocked on retro, we can't use merchands. We are almost 2 months on retro servers. Is it a joke? I can understand that buying houses and paddocks is blocked because of "merge" (which i think wont happen) but what's wrong with public paddocks and merchants? You can block merchants 24 or 48h before merge and that's it. I'm pretty sure that ppl will leave this broken game if you don't start to work on it properly. I quitted like 3 years ago but I'm back to play Retro but if it will stay like this I'm going to quit this version too and I'm pretty sure that I'm not the only person which thinks that way.

5 0
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Score : 109

I've played Dofus for many years.... among other games too.
And I think Dofus does a wonderful job on maintaining the game to run smoothly, adding new cool additions and much more. Can't say I agree with all the changes, but that happens "You can't please all the people all the time" But never the less Dofus does please most of the people most of the time and that's why I love Dofus and keep playing. I think anyone who has played many different games like I do... should appreciate the incredible job the Dofus Team does! I salute you Dofus guys and gals!

1 -1
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Score : 35

it is almost 4 pm in France now. I wonder if the update will be online today or tomorrow..

0 0
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