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Ankama Trackers

Score : 207

Lack of support

By Spurgtfgt#3505 - SUBSCRIBER - October 19, 2022, 14:46:32

AnkaTracker

This is insanity. I got banned by a scammer trying to blackmail me. I told him to F- off, which resulted in me getting a ban.

I reported about this dishonest player, before he were to report me. Overnight you responded to his ticket and got me banned. But it's been like a week, and I'm yet to receive a respond. I've contacted you in every place possible ( ankabox, forum, twitter, twitch and in-game while mods was too busy handing out balloons), still nothing. I was lucky enough to get a response on twitter, but no action was taken. Still just jerking me around.

how is it that you're able to instantly respond to his ticket and get me banned, but I can't get any assistance? He's falsely trying to get me banned from the game, exclusively because I refuse to give him money, and you refuse to do anything about it?

Ankama intervention 2

[Ankama]DOFUS - ADMIN - October 20, 2022, 19:39:08

Replying to [Ankama]DOFUS

As I have mentioned already, can you please give me your ticket number so I can gain more insight on the problem and see where it's at?

Thanks in advance.

See message in context

Reactions 17

[Ankama]DOFUS - ADMIN - October 20, 2022, 16:18:51

Hello, I am very sorry to hear that. However, only the support can take action when it comes to bans and sanctions. If you could give me your ticket number, I can take a quick look to see where it's at!

Thanks in advance.

Score : 207

Spurgtfgt#3505 - SUBSCRIBER - October 20, 2022, 16:28:39

I had my name stolen, and now I'm being blackmailed. I know for a fact, it isn't only support being able to assist me here. But it's hard to even try, when You don't care.

Score : 207

Spurgtfgt#3505 - SUBSCRIBER - October 20, 2022, 16:30:31

and if support were to help me, how come they act on the other guys ticket faster than mine, when I know my ticket got sent first. We're on the same server, so you'd asume it goes into the same pile.

[Ankama]DOFUS - ADMIN - October 20, 2022, 19:39:08

As I have mentioned already, can you please give me your ticket number so I can gain more insight on the problem and see where it's at?

Thanks in advance.

Score : 207

Spurgtfgt#3505 - SUBSCRIBER - October 20, 2022, 19:43:39

Ticket number is #3149611
Shouldn't be hard to find really, also your twitter-guy asked same, but followed up with ''cant do anything, k bye''. Considering the fact a scammer is trying to blackmail me, who already got support-team, on his side, I feel like something could've been done, to speed up the process. I still didn't get a response to how support can deal with him before me, when his ticket is older.

[Ankama]DOFUS - ADMIN - October 21, 2022, 18:08:01

Hello!

After having a look, it would be useful for support to have the name of the player that you are having issues with (do not share it here as it goes against forum rules, but share it to support in the ticket). They would also need screenshots of the reported behaviours.

I cannot give additional informations concerning bans and sanctions for confidentiality reasons and I cannot give detailed explanations of support processes as they are complex and take a lot of factors into consideration.

Thank you for your understanding.

Score : 207

Spurgtfgt#3505 - SUBSCRIBER - October 21, 2022, 18:22:12

You already closed my ticket, without investigating, without asking for any specific screens, just closed. But here I get different response?

[Ankama]DOFUS - ADMIN - October 26, 2022, 14:45:40

I invite you to add those elements to your ticket as this will help the support team see this problem more clearly. I cannot promise their answer will change but without the necessary information (such as screenshots of this blackmailing), it is impossible for them to investigate properly.

Thanks in advance.

Score : 207

Spurgtfgt#3505 - SUBSCRIBER - October 26, 2022, 17:19:51

When all the response I get through ticket system is from a bot, it's impossible for them to investigate properly

[Fiora] - VOLUNTEER MODERATOR - October 26, 2022, 17:34:31

I don't understand why you replied to my message the way you did, and then continued to antagonize the community team for trying to help you. Your only option is to participate in the ticket process. Real people reply to the tickets, but unsurprisingly they use template messages so they don't have to reinvent the wheel for every ticket. And after you follow the advice that you requested and received, a support agent will investigate your case.

We will not be able to continue to assist you in this forum thread if you continue to react aggressively to the replies that you are asking us for. If you have any other questions about your ticket, feel free to ask here, but if your response is just anger at us, then that's the end of it.

8 replies

Score : 2

ichbins#4990 - SUBSCRIBER - October 20, 2022, 18:06:06

I m waiting 12 Days i got Banned after Koloseum fight how is this possible? and support dont help me

[Ankama]DOFUS - ADMIN - October 21, 2022, 18:09:41

Hello,

Can you please give me the ticket number so I can have a look? We cannot share information on sanctions and bans on here or change the support's decision as it is entirely theirs, but I can check to see where your request is at.

Thanks in advance.

[Fiora] - VOLUNTEER MODERATOR - October 20, 2022, 18:21:24

Hello,

Only Ankama Support can assist with this kind of issue. The buck stops with them, and nobody who replies to messages on the forum is above Support.

At most, a Community Manager could check in on your ticket to see what's going on. However, since you have declined this assistance and have chosen not to share your ticket number, there isn't more to be offered. You will need to wait for the Support reply.

Score : 207

Spurgtfgt#3505 - SUBSCRIBER - October 20, 2022, 18:29:16

This is a delusional response. I've contacted the supposed english dofus team in forum, in-game, on twitter, twitch and through support. I've already contacted Community manager directly, and I've askedfellow dofus players with direct contact to put in a word for me, so saying that I've ''declined assistance'' is just neglecting the issue.

As I already mentioned, the scammer got support through the ticket system the morning after he falsely reported me, and you took action immediately, but I'm yet to receive a response. This seems super biased, and I'm not sure why. This scammer, blackmail, lowlife is solely playing the game to profit off of it, for real life gains, which is against the ToS, but you'd still prefer to take his side, rather than a serious player, with more hours invested than any of you is able to comprehend. My omega level speak for itself. I'm trying to enjoy the game, despite all the nerfs you've been throwing at me, I'm still staying strong, but this right here, is pushing me to quit the game. Why would I invest THOUSANDS of hours in something that could stripped away from me in an instant, due to neglect

2 replies

Score : 207

Spurgtfgt#3505 - SUBSCRIBER - October 25, 2022, 17:16:59

Still nothing happening. You really don't give a shit, huh?

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