Hello!
As was already mentionned by a helpful player (thank you Roumo!), only support can investigate and handle ban or sanction-related requests. I can only ask you to remain patient in the meantime, while support gets to your request!
Thank you for your patience and understanding.
See message in context
As was already mentionned by a helpful player (thank you Roumo!), only support can investigate and handle ban or sanction-related requests. I can only ask you to remain patient in the meantime, while support gets to your request!
Thank you for your patience and understanding.
At a guess if you weren't doing anything wrong and it was a permanent ban I would say the system automatically banned you (maybe it somehow detected botting/use of macros, kama laundering due to your trading or something: I can only speculate but I'm sure support can explain). Moderators can only issue temporary bans - anything more needs to be investigated by support who are the ones who issue more heavy sanctions (generally after a temporary ban has been issued). Issuing manual sanctions also takes time as each account needs to be investigated, so immediately having a lot of accounts banned in succession is another sign it likely wasn't done by a moderator.
There's also the possibility that your accounts weren't actually banned but your IP was blocked for some reason. Were you using a VPN? Are you able to connect to your main account alright, or able to try connect from a different IP at a safe location?
Hi,
I can log my other accounts without any problem. I think it has to do with some bot detector stuff as you mentioned. kinda weird since my character names had all the name "Noctis" in it. Like Noctis-Shield, Noctis-Portal etc.
I don't use any macro stuff or a vpn. Why would I use a VPN in the first place? I'm just playing on a regular server where multi accounting is allowed.
I hope ankama will unban all my accounts so I don't have to appeal each one seperately.
As was already mentionned by a helpful player (thank you Roumo!), only support can investigate and handle ban or sanction-related requests. I can only ask you to remain patient in the meantime, while support gets to your request!
Thank you for your patience and understanding.
Is it something that banned me automatically? Like a bot scanner or something like that. Because I want to know why I got banned what made it ban me? Is it the names? The movement of my characters standing next to each other? My ticket still hasn't been in progress. I want to subscribe with my money and want to get to the game as soon as possible. TAKE MY MONEY ALREADYYY
I had a small issue, let's say, with one of accounts, years back; of course, I assume I can not talk about the "issue" nor the "punishment" nor which acc/s was/ were affected; but I also assume I can say that I have been sent, back then, years back, back and forth, between Support > MOD > CM > etc; needless to say, the "issue" is still pending; many years after...
What I am trying to say is that, sadly, not everything has a happy ending always, regardless if one is right or wrong.
Nevertheless, I wish you best of luck, SSGSSGOKUBLUE !!!
get out.. 10 working days? are you for real? why that long if they tell themselves it is around 48-72 hours?
The queue system is also on a oldest to newest basis, oldest tickets worked on before newest. but if you add anything to a pre-existing ticket it will knock it down the list as if you have sent in a new one.
and of course bots are still around - no change there at all
i am really scared to loose all my stuff, and it is not suprising that many people are quitting or are about to quit, but Ankama is of course going to blame us for quitting and will never admit that they pushed us away with this ridicilous accusations and sanctions
Wasn't uncommon to talk to anyone in the runescape community at a high level and they would casually mention how they traded lots of gold to other accounts and sold it for real life money, yet got no ban. Jagex even admitted later on they purposely let people get away with it but "won't no longer".
Your friend might have gotten banned for botting, or simply RWTing. When players get so good at a game, or have done anything, their mind likely starts going towards "how can I profit off my fun for this game". Streaming is a great way to do this, or making content, but instead some players choose to sell kamas. Not all kama sellers are just from bots, but from actual players.
Not saying that your friend did anything by the way. I don't know, only ankama knows. If they are innocent, submit a ticket. If the ticket was poorly handled, then submit another one and wait for another response. Again, they will unban if you truly didn't do anything, or if something was an error. But 99/100 times, people will always say they are innocent and not say they are guilty, as they can use the "you banned an innocent player" as leverage for the community to be outraged and encourage an unban for said player, despite them deserving the ban.
Also, bots will always exist. There is no silver bullet to the solution. There are way less compared to a few months ago now, and ankama have said they are focusing more and more as time goes on, as the player base has been growing.
but, a friend of mine also got banned within the past few days for literally no reason, other than that they offered leeching services, and we ALL know thats the reason because they dont use any 3rd party programs or apps and they are such a genuine and likable human being. everyone loves her, and knows she doesnt break the ToU. but she got banned, and yall sit there and give her BS reasoning and 'confidential reasons' nonsense.
get over yourselves, and go ahead and send this to the people who apparently matter, since the forums/twitter are essentially useless as apparently the team doesnt see them. making updates, balances, and banning because of leeching is a pathetic practice and yall should be ashamed. if this meaningless, and pointless banning continues you will just lost more and more players because we wont be giving a company that doesnt give a crap about their players our time or money anymore. Unity will be dead in the water, and youll only have yourselves to blame.
I understand you are unhappy with your friend's sanction, but I would like to ask you not to jump to conclusions or share misinformation: leeching services are not a sanctionable offence.
The community would have been informed if the rules had been changed.
I am sorry I cannot bring clarity to the situation, but as mentioned earlier, these are private matters and the forums and Twitter are not the platforms to discuss such topics: community managers are unable to assist on such matters, and the Support team has the final say on the decision.
i would understand one week ban and a warning, some people might use programs without understanding that those are vorbidden, we don´t have any list to know what is ok and what not, but perma ban is not ok
i am done here, i am sad that i have to leave my friends and a game that i loved for 15 years, but i don´t want to live in fear every day that i might be banned tommorow for just beeing online and chatting with friends...
Let me tell you a lil story:
Once upon a time, in an online mmorpg, once very popular, now played mostly by irrecuperable nostalgics, people made friends, trying to surround selves with friendly helpful folks, both for socializing purposes, but also for ig help purpose.
One former tailed creature with a lil blue basque (she got a class change, after said class was "remade"/ "remastered"/ "revamped", aka, changed into something that looks like another class, compared to 5-10 years ago) did exactly the same, looking for calm nice kind cheerful helpful people to surround herself in the magic world of twelve.
Yet her most dear friends have begun to disappear one by one, being accused by the npc's of said game of simply wishing happy holidays and explaining why those were important holidays to them; for booting when they had multiple chars and did stuff aka fights with some while having one camped to mine or farm something; even herself was punished for using 2 accs to participate to a contest that didn't stipulate if participating with more accs was allowed or nu; and so on. All this, when many "characters" keep commenting crap/ sexist/ antireligious of some kind/ insults or advertise buy/sell % off on alllll channels or multilog in pvp activities where they shouldn't, etc, of that once great game with no "retribution" for that, nutihn' at all..
I just wonder...
...Till which point, nostalgia will still be greater and weight more than the disgust of seeing good folks accused and expelled from the world of 12 for no reason? What does one, when left almost alone ig? It is hard to make new friends, a new friendship just aint the same as one that has been going on for years and years of having e.a. 's back ig...
.
.So, I'm gonna end this post with this:
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I'm not accusing anyone but there's a saying. There's no smoke without fire.
As for support, in a lot of years I have never had an issue with them, regardless of what my issue was. But I have always been polite and enquiring rather than demanding answers and being abrupt and impolite.
Even when I stupidly lost everything to a scam..(and I mean everything apart from my character).
ROFL ! Me, and most of my friends, if not all, never lost anything "to a scam"; not to mention "everything".
PMSL ! What most of what ya guys call "a scam" is avidly clicking on a link "to get and sell your temporis pack", to go on a kama buy/sell site, to type own login details into a fake site; well, that, or can get also scammed while trying to do any of these to others; oh, I almost forgot, that is also when you "lend" own acc/s to "friends" and they clean the items from it.
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[ PS : ]
As for the other veiled accusations, not worth replying to.
My eni has been banned when I was breeding in paddocks by a French mod in Tal Kasha server —in their list of mods, there are not for Tal Kasaha server—. No warning, no a ban for 2 hours or 1 day, but a permanent one. The reason? I do not know. "You are a bot, or you are using third party programs for playing the game". I have more accounts, at that moment this account was also logged in, in the same map, but only my eni was banned, like if they were chasing the most valuable char I have. If they are 100 % secure I am a bot, they should have banned my IP, but no.
Support is being condescending, and they only answer with copy and paste responses. "Who are the bots here?", I wonder. I have reported a lot of bots all these years, a lot of them keep in the game after a mod response, but they are not getting banned. It feels like tables are turned, and now we are the bots. Real people can be fast, and bots can delay their actions. Maybe the hours that we are online are influencing? Probably, but nothing makes sense.
We do not deserve this, people have feelings and some of us, sadly, have a poor mental health. Living in fear for playing a game we enjoy, it is miserable. Hope they realize what they are doing, and they treat us with the respect we deserve. A company needs their consumers for keeping alive.
Regards.
If only you could hear me clapping right now.