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Server reboots

By [Nerodos] - ADMIN - May 24, 2017, 16:55:05
Hi,

In order to improve server stability, we need to reboot these servers today:
  • Hel Munster
  • Djaul
  • Brumaire
  • Atcham
  • Rubilax


These reboots are necessary to avoid issues similar to those encountered by Agride, Atcham, and Rubilax last night, and by Echo this morning. If the problem that caused these issues and that we are trying to prevent with these reboots persists, then further reboots may be necessary tomorrow on other servers, including Echo.

We will keep you informed as we make progress identifying/fixing this issue.
First Ankama intervention
Since the update on Tuesday, May 23, 2017, some of our game servers have encounter huge stability issues (without losing any data). We have been forced to reboot these servers several times.

As a preventive measure, all the game servers will be rebooted every day at 07:00, 15:00, and 23:00 (Paris Time) until this issue is identified and fixed.
These special maintenances will be announced in-game and should last between 15 and 25 minutes.

These extraordinary measures are currently needed to warrant the servers' stability.
We have not yet determined the exact origin of these troubles. Our teams are focusing on it.

We apologize for the inconvenience, as we are fully aware that these repeated interruptions will perturb your gaming experience in a significant way, and we are doing all that we can so that the servers' availability can return to normal as soon as possible.
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Since the update on Tuesday, May 23, 2017, some of our game servers have encounter huge stability issues (without losing any data). We have been forced to reboot these servers several times.

As a preventive measure, all the game servers will be rebooted every day at 07:00, 15:00, and 23:00 (Paris Time) until this issue is identified and fixed.
These special maintenances will be announced in-game and should last between 15 and 25 minutes.

These extraordinary measures are currently needed to warrant the servers' stability.
We have not yet determined the exact origin of these troubles. Our teams are focusing on it.

We apologize for the inconvenience, as we are fully aware that these repeated interruptions will perturb your gaming experience in a significant way, and we are doing all that we can so that the servers' availability can return to normal as soon as possible.
Following the deployment of a fix on the game servers today, on 05/26/2017, we have been able to improve server stability, and as such it seems to us that the 3 daily maintenances that were planned starting on 05/24/2017 aren't necessary anymore (and they are hereby canceled).

We have also deployed a fix to improve overall server performance.
It should lower the frequency and the scope of the lag issues that players have been encountering on some servers.

We are still closely following the inner workings of the servers, and we may have to perform other special maintenances in the coming days if we deem it necessary.
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