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Temporis IV post merger issues: recap and compensation

By [Ankama]DOFUS - ADMIN - May 07, 2020, 15:00:00

The long-awaited Temporis IV server merger brought forward some technical difficulties for some of our players, who could no longer access the Temporis game servers, or had "lost" their characters as a result of the merge.

What happened?

After extensively analysing the situation yesterday, we identified around 900 players that were impacted by the problem. Alas, we were disappointed to realise it wouldn't be possible to deploy a patch, as we identified a small issue that could still block a portion of the already impacted players from accessing the game. The teams were able to address the problem and prepare another patch for this morning.

We made sure everything worked properly and ran extensive tests before reopening. This morning's maintenance allowed us to deploy the patch needed to fix the issue and to reduce the respawn delays of Wanted Notices threefold.

What about our lost subscription?

We wish to apologise for all the unpleasantness experienced by those that were impacted. Being unable to enjoy this fun, temporary event is never pleasant, no matter the compensations we may offer afterwards.

This afternoon, as a token of appreciation for your continued support and understanding, we will provide all players who were impacted by this situation with:
  • 2x Mango Pearldrop (Wisdom and Prospecting by 100 points for 24 hours)
  • 1x 2-day subscription token
  • 1x Temporis IV spells Mystery Box

Once again, we wish to apologise for the inconvenience, and we hope these compensations will soften your respective losses. 
We thank you again for your support and patience during this incident, and we wish you all the best on the newly merger Temporis IV servers!

Happy gaming!
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