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DOFUS Retro Server merge update

By [Ankama]DOFUS - ADMIN - June 16, 2020, 22:00:00
AnkaTracker

Hello, everyone.
We know you have all been waiting for the newly merged servers to open and it is with regret that we must delay the merge until tomorrow. We've encountered several issues during the latest tests performed and it would be unreasonable to attempt to push through without any certainty that we would be able to address all problems and open the servers tonight. 

We can assure you that, no matter what happens, the newly merged servers will not open in the morning so to give all DOFUS Retro players an equal chance once the server doors open. We are committed to keeping you informed on the status of the situation hourly as of 10 am tomorrow morning.

For technical reasons and as a precautionary measure, Eratz and Henual will be disconnected tomorrow morning at 8 am CEST when we will pick up and carry on with the server merge work.

Regarding compensation, we can assure you we are not avoiding the topic. As always, our priority is on providing you with a stable and enjoyable gaming experience and the first step is to address all pending challenges and merging the DOFUS Retro servers as planned. Once that is done, we will come back to you to discuss compensation for this downtime.

We sincerely apologise for the inconvenience these delays have caused and take the opportunity to thank you all for your understanding after what was a challenging day for us all on Retro. 

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First Ankama intervention

Good morning,

As promised last night, we will keep you updated regularly throughout the day on our progress.
 Our DOFUS Retro team has resumed their work concerning the server merger this morning.

It has come to our attention that a restricted number of players were able to log onto Crail during a test trial we were performing. We deployed a rollback on Crail to so that their activity doesn’t impact in any way the server and the rest of the players.

Our work continues. 

We'll get back to you with another update in an hour.

See message in context
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Good morning,

As promised last night, we will keep you updated regularly throughout the day on our progress.
 Our DOFUS Retro team has resumed their work concerning the server merger this morning.

It has come to our attention that a restricted number of players were able to log onto Crail during a test trial we were performing. We deployed a rollback on Crail to so that their activity doesn’t impact in any way the server and the rest of the players.

Our work continues. 

We'll get back to you with another update in an hour.

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  • Rollback on both Crail and Galgarion:
    • Merger data was reapplied.
    • Any progress or purchase made by players on these servers was erased.
  • The merged servers won’t open during the morning time. *
  • We fixed the connection issues and IP bans encountered on Henual and Eratz.


* Even if players manage to access the servers during our test phase, we will purge the newly merged servers of any player data prior to the official opening. There is no added value to their gaming experience to attempt to log in until we announce a time for the server opening.
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The work on the Retro servers is still ongoing and we are making progress. We will be back with an update in an hour.

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We are in the process of finalizing the DOFUS Retro server merge. More specifically, we're in the process of making final preparations.
If all goes well, we're planning to open Eratz and Henual, as well as the new servers Crail and Galgarion, at 3 pm CEST.
We will keep you informed if anything changes.
 
With regards to the compensation, all players that were connected on any DOFUS Retro server between Friday, June 12 at 12:01 am CEST and today will receive:

  • 3 subscription days, and
  • 5 Tempus Bloomus.

We will begin the distribution of these compensations once the servers open, and they will be injected directly into the accounts concerned.
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We're still on track to open Henual, Eratz, Crail and Galgarion in a few minutes.

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The DOFUS Retro server merge has finished and the servers are online:

  • Eratz
  • Henual
  • Crail *
  • Galgarion *

Now that the servers are up and running, and so long no major issues arise, we will work through the distribution of compensation discussed earlier in this thread. 

Thank you all for your understanding and patience during what was a trying and challenging task for us all.
Happy gaming, everyone! huh

* new servers resulting from the server merge.
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