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Post 2.59 DOFUS update information

By [Ankama]DOFUS - ADMIN - April 20, 2021, 21:30:00
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Hello everyone, 

We're sorry for the "slightly" complicated day you had. Since the release, there have been quite a lot of stability and latency issues. we have been tackling each issue, one at a time. 

Not all servers were impacted equally and we are monitoring the servers' performance and latencies as I write this message. 

According to our investigations, the problem is not related to the 2.59 update, but to server optimizations that we have brought forward. While some servers have been rebooted, we are continuing our efforts tonight. At this stage, we cannot claim to have provided a lasting solution.
We apologise for the inconvenience caused, which might alas continue. 
In other words, buckle up. We could be in for a rough night.

Manaia

First Ankama intervention

A quick update to you all between coffee refills:
Following the reopening of the servers after the 2.59 update, we observe a resource overload that generated latencies on all the servers, some even leading to stability issues. Since then, our team has been analysing and studying the situation.
We are evaluating different possible solutions to maintain the services online for tonight. In parallel, we continue to look for more permanent solutions that would allow us to return to a normal situation.

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A quick update to you all between coffee refills:
Following the reopening of the servers after the 2.59 update, we observe a resource overload that generated latencies on all the servers, some even leading to stability issues. Since then, our team has been analysing and studying the situation.
We are evaluating different possible solutions to maintain the services online for tonight. In parallel, we continue to look for more permanent solutions that would allow us to return to a normal situation.

As a preventive measure, we will restart the Ilyzaelle server within a few minutes before the midnight backup.

The tests performed on Illyzaelle, as well as our analysis of other servers, confirm our assumptions. As it stands, the servers should remain stable throughout the night. Tomorrow morning, we will have to analyse the differences in behaviour between Illyzaelle and the other servers and then decide whether we should roll out the same modifications on all the remaining servers or not.

We thank you for your patience this evening, and we sincerely apologise for the inconvenience caused. We will announce compensations later, but our primary focus will first be fixing the problem on the remaining servers and releasing Temporis V.

In order to perform some tests, we will restart Ilyzaelle at 9.45am CEST.

In an effort to address the ongoing latency issues on the game servers, we will be performing a maintenance on all DOFUS 2 game servers this afternoon. For the time being, we expect to perform this maintenance at around 4.30 p.m., but the time is susceptible to change.

We want to tackle one subject at a time: first, we want to ensure that the Temporis V server opening scheduled for 3 p.m. CEST goes smoothly. To have this certainty, we will monitor the performance of the Temporis servers after they open. If all goes well, we will go ahead with a DOFUS 2 maintenance at 4.30 p.m., during which we will deploy the same changes that we brought forward to Ilyzaelle last night.

To improve the lag issues, a DOFUS maintenance will start at 4.30 p.m. CEST today on all servers except Ilyzaelle and TemporisV.
The Kolossium on Ilyzaelle won't be available during this time. 

The DOFUS maintenance that started at 4.30 p.m. on all DOFUS 2 servers except Ilyzaelle and Temporis is over.
The servers should be back online in the next few minutes.

Thank you for your patience and understanding.

Ilyzaelle server is being restarted.
We will keep you updated when the situation is back to normal.

Ilyzaelle server is now back online!

Hello everyone,

Following the various server stability problems experienced by many of you after the deployment of the 2.59 update, a code will be given next week for a 2-day subscription token. This code can be entered in the gift code area on the DOFUS website or in-game, via the "Kama Exchange, Shop, Gifts" interface, under the "Purchases/Codes/Gifts" tab.

Any account created before the incident will be able to retrieve the token via this code.

Thank you all for your incredible patience throughout this unpleasant situation.

Following the various server stability problems experienced by many of you after the deployment of the 2.59 update, you can claim the 2-day subscription token in the gift code area on the DOFUS website or in-game, via the "Kama Exchange, Shop, Gifts" interface, under the "Purchases/Codes/Gifts" tab, by using the code "MPFB67DA3452DSNM2".

The token is retrievable until May 4 by any account created before the incident (April 20).

Once again, we want to thank you all for your incredible patience and understanding.

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