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By -XelaS-#8266 - SUBSCRIBER - August 30, 2011, 13:42:13

hehe xd

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Score : 428

Just giving up isn't going to help you in any way, shape, or form. Also, telling us isn't going to help you either. Not a single person on this forum can help you with this issue.

-Thundra 

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Just because you didn't wittingly and/or willingly give someone your password doesn't mean you didn't do it unwittingly. For example, have you recently entered any contests for "Free kamas" or "free ogrines" at a site that begins "www.dofus.com.vip.mail.something.something"? (I'm deliberately being vague about the rest of the address, because posting it would be advertising it, and I don't want to do that)

Alternately, did you change your password back to what it was before Ankama changed it earlier this month? There's a reason they changed it, you know.

Anyway, that IP address resolves to some Swiss company's internal e-mail server, and so nobody could have connected from it. It's most likely an insecure IP used as a proxy, not the actual IP of whoever stole your stuff, so it's pretty much worse than useless at tracking anyone down.

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Schmendrick|2011-08-30 17:34:36
Just because you didn't wittingly and/or willingly give someone your password doesn't mean you didn't do it unwittingly. For example, have you recently entered any contests for "Free kamas" or "free ogrines" at a site that begins "www.dofus.com.vip.mail.something.something"? (I'm deliberately being vague about the rest of the address, because posting it would be advertising it, and I don't want to do that)

Alternately, did you change your password back to what it was before Ankama changed it earlier this month? There's a reason they changed it, you know.

Anyway, that IP address resolves to some Swiss company's internal e-mail server, and so nobody could have connected from it. It's most likely an insecure IP used as a proxy, not the actual IP of whoever stole your stuff, so it's pretty much worse than useless at tracking anyone down.
Yes i did change password when ankama asked, no i did not ever go in those websites i scanned my files with my antivirus didnt found anything friend told me that it was to him month ago
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@ -XelaS-
Do not give up yet, try to ask help from support... Who knows, maybe you are a case of a 2nd Ankama information intrusion or a late hack of the 1st intrusion... Ankama should be informed and maybe they can recover your items if it was really a case of database intrusion again.

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No..the silly part of this is that there are literally millions of pieces of crap out there that have nothing better to do but hack Dofus accounts. Totally childish B.S.! And it isn't necessarily the players fault for getting hacked. A keylogger or root kit can be installed on most anyones computer without their ever knowing it and virus scanners don't always detect all threats. Heck I copy and paste my login info from a text file on an encrypyed flash drive and still worry about hackers. And it is a freakin game! I worry more about my Dofus account than my bank account lol. Prolly cause I have more Kamas than real money.:blink: It would however be a great help with this and other problems if Ankama would create a better support system. I've been playin for a while now and still don't know how to submit a ticket, and they have no support email or phone number. Kinda makes me wonder if Ankama is really a legit business lol. Maybe they hack their own servers to force folks to purchase more Ogrines to replace the hacked goods lol. Just a thought.wink 

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I was hacked too man its gonna be hard to go back and play dofus with no equips and no kamas lol.

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They are currently working on a pretty interesting thing where you're dofus accounts can only be accessed by certain computers/IP address (not sure yet how they are doing it tbh) You'll pull through though, no one ever really quits dofus forever xD For future help though try not typing in your pass in dofus anymore and paste it in instead ;]

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My account was hacked last night...

My account

1) was password reset by Ankama
2) I changed the password and secret question to things that no body would know other then myself stuff not even family would know.
3) Scan my system weekly for virus's and keyloggers and nothing has come up.

Now what has happened to myself is last night I found in my inbox an email saying that I had subscribed my account for 257kk via ogrines, firstly I rarely pay such a high price to sub and 2nd of all I had ogrines on my character already as he is already lvl 200 I would subscribe at a later time. This prompted myself to login on my feca to find out what was going on...

Tried to login and I had a error saying login/password was wrong typed my password and user really slow and same deal happened... So then I went to reset my password to get access in a matter of moments I had access again to my account...

However once I had logged on found that all my items from 5 years of work had been stolen... Turq, emerald, orche and my end game sets worth minimum 350 million kamas and to make things worse another 40million taken that was on my main character.

Now I have sent in a screenshot of the IP address that was last using my account prior to me being hacked... Would they restore my character with equipment?? Can they do that??

I know this is just a game but I am really upset about the fact I don't share my account details and only play Dofus on my own computer do weekly scans and have a hard to guess secret question/answer and password yet somehow my account is hacked??

There wasn't even a password reset email sent to my inbox so I am not sure how the hacker had changed my password aswell.

I have submitted a ticket but does anyone know if they will actually save my items/kamas and trace the hacker? Or am I going to just be another person who will look to quit due to some hacker stealing my stuff. I have other characters who I could refarm the gear but I am mostly upset about the fact my Orchre/Turq and Emerald aswell as my 40mil has been taken which I have spent years obtaining.

If anyone knows if this is possible and a time frame it would be greatly appreciated.

Thanks.

Sir-Auron

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For items / accounts that were stolen a new ticket has been set up ( here ) whilst it refers to "stolen" accounts it will also handle stolen items ( so I'm told )
Themis

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After more than 1 month after Ankama let hackers steal items from many players I finaly got this


"You are now in a waiting list to receive your lost items - they will be returned to you in the near future. At the moment, our top priority is ensuring that everyone has access to their accounts. Returning lost items is a close second.

We sincerely apologize for the inconvenience and thank you for your patience,"


I expect it to take few more months and I really doubt their ability to return all that was stolen without screwing up.
(Especially after witnessing their unwillingness to fix many problems - like all/some skill points acquired for diamonds that were lost after 1.27 update for many ppl. At least they don't/can't deny the problem this time)
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how do you know wether it was that ip,
looking at porn sites on the internet installs loads of viruses
keyloggers trojans,i know coz my sons comp is always
screwed every month and mine aint an i have to fix it.

try using firefox instead of internet explorer as most viruses
are written for i.e.

also get spyware terminator and run it before you are going to enter personal details
on the web.
norton just makes your comp run slow.it didnt find my virus and told me
go on the website to do it manually,how when its screwed my connection up.
I ended up looking at startup items finding the file safemoding it and deleting the
virus before windows can load it.
stuff like that self replicates so if ya ctrl alt delete,end task its loaded back up
before you can delete the bad program.

also mcaffee has a site advisor that tells you if sites are safe if they aint
dont got on them.Also dont open email from people ya dont know
if in doubt delete it.
Also read stuff before you install it,all them toolbars kids have on their
comps are because your not reading your just clicking on stuff.
the extra toolbars install advertising crap on your comp and when ya do a search
it comes up with "buy this" sites instead of the info your looking for.

Edit :- the guys right i got hacked and look what i just wrote,my comps cleaner than bleach

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Did you checked your Ankama Box recently ? A friend of mine got hacked because he got some "mail" from ankama and he kicked the link and his acc details were stolen.

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MissHeal|2011-09-09 19:10:09
Did you checked your Ankama Box recently ? A friend of mine got hacked because he got some "mail" from ankama and he kicked the link and his acc details were stolen.
I got that mail it said Gift-Sections but if u checked to goto the site ankama always says if tis dangerous or not if tis not dofus related dun trust it thing i do if it looks like a dofus thing i tpe the site on dofus chat then click it and sees if it goes directly to a dofus site or some keylogger site.
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HI i also have played for 5 years and never gave out any passwords or anything like that last monday ,i could,nt log on to a acc ,i reset the password and the secret answer, and got to log in ....120mk worth of items stolen ..i also got the "we will replace items in the near future"(how can i play a char when 95% of his power comes from items?) but i,m really sickened someone knew my secret answer (to change password) after being careful for 5years, i have several other accs subbed atm. but i cant be bothered to play atm so far i have lost a full week of sub on all my chars ..waiting and hopeing ...

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ok so now i,m on some waiting list to replace items... and got told they wont/cant replace 1.mounts/pets 2.houses/paddocks 3.resources

snaxy|2011-09-12 00:04:59
ok so now i,m on some waiting list to replace items... and got told they wont/cant replace 1.mounts/pets 2.houses/paddocks 3.resources
so it takes 3mins to clear a account of all items and months to help ppl who got hacked thur no fault of there own ....but i guess jiva and all the french servers are no1 on the list ...anyhow thankyou to the hacker.... no longer will i pay for this shoddy service on many accs
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