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Score : 235

Forgot my account name

By Starskips January 08, 2009, 03:53:20
Is there a way to get my account name back if I forgot it?
I remember I had a Xelor named Freezin.
I can't remember my account name though.
Reactions 11
Score : 3754
Hmm... this is a dilemma. Submitting a support ticket is impossible for that account. Have you tried sending a support ticket and asking for your account information? Ankama is very careful about this stuff.

Do you remember the Email used? the Secret Question? If so, you may want to submit a support ticket using YOUR CURRENT account and hopefully the tech staff can get back to you. Since the Tech Support isn't just an automated response, the employees actually look at your ticket and send a response. This could take some time though. But you want your account back? It's worth the wait, correct? If that's the case, see what kinds of support tickets you can send.

--Suggestion: I would recommend making a separate folder in your emails solely for those sent by Ankama. Not only will it keep you from misplacing vital information, it will also help, in this case, with remembering things like account names and passwords.

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Score : 235
Thank you, this has been very helpful. biggrin
Score : 235
how do I do a support ticket, btw?
Score : 3597
Starskips|2009-01-08 21:00:00
how do I do a support ticket, btw?


Go this this url : Click Here

Then read it, and follow the instructions smile

MOD Bokze
Score : 605
or u could click forgot a username or pw
Score : 434
They have that option? WELL!! Problem solved then! Good luck friend!
Score : 235
wow, where is that option at? lol
Score : 18
[MOD]Bokze|2009-01-09 01:50:00

Go this this url : Click Here

Then read it, and follow the instructions smile

MOD Bokze


Hello, i'm having the same problem : ( i used to login with one of my chars name "moonchild" but now the game says there is a wrong username or password, if i try any option in forgot a username or pw it ask me for my account name : ( i register that information long long ago so i dont remeber it, and now i lost 3 chars because of that.... i wonder why did they jus change the username i used to login :S

now i try to send a ticket but the page does not work, it just does not send anything, and displays no errors :S i really want to recover my old account althoug i have created a new one and got the suscription.

I want to recover my chars please, help me.

PS: support ticket form ask for secret answer ...... how the hell they spect me to remember what my secret question was if i dont remeber my account name ... that is really stupid if they show me the question i have written no matter how long it been i know i can answer but .... no secret question??? maybe that is why it does not work for me.

PS2: sorry for my terribad english
Score : 3754
They didn't change your name. They just won't do that. Also, it's your responsibility to remember your information. Your secret question is there to be a last ditch effort to stop someone who stole your account from changing the passes and deleting characters. So, it's kind of your dilemma for forgetting it. Irresponsible, yes. Fixable, maybe.

I really don't know if you can get that account back seeing as how you forgot every vital piece of information that is required for it. Try looking around the forums... you might get lucky!

Preserving sanity,
-Mentor 68
Score : 18
Mentor-LXVIII|2010-02-15 16:58:00
They didn't change your name. They just won't do that. Also, it's your responsibility to remember your information. Your secret question is there to be a last ditch effort to stop someone who stole your account from changing the passes and deleting characters. So, it's kind of your dilemma for forgetting it. Irresponsible, yes. Fixable, maybe.

I really don't know if you can get that account back seeing as how you forgot every vital piece of information that is required for it. Try looking around the forums... you might get lucky!

Preserving sanity,
-Mentor 68


tongue thanks for your response mentor.

i was just looking for something like, "we will send your information to the registered e-mail adress". But it is true, :S i forgot vital information ........ for spending 3 years playing wow xD jaajajajajajajaj, leveling my new char is fun anyways.

thank you again mentor.
Score : 439
hey guys can you help me i have an cra lvl 27 with livi set and damage set! i forgot my account name and password but i know my nickname and yahoo on it! I already sent it to ankama support ticket but theyre not replying! plss i nid my account revocer!

hey guys can you help me i have an cra lvl 27 with livi set and damage set! i forgot my account name and password but i know my nickname and yahoo on it! I already sent it to ankama support ticket but theyre not replying! plss i nid my account revocer!
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