Browse forums
Ankama Trackers
29 
1593 
Hello everyone,
As Fiora has said, if you notice multi-accounting happening while in game, we highly recommend sending a report to support with the necessary information.
I understand that some of you feel like your reports are not being read. I can assure you that the support team takes time to read through and handle every request made, even though you cannot see their specific actions taken. For confidentiality and security reasons, their methods and processes cannot be shared, and the same thing can be said about sanctions applied to accounts or other account information. So while you might think nothing is being done, it doesn't mean that support is not doing anything.
We also take this opportunity to remind you that "naming and shaming" is not allowed on this forum.
As said above, if you witness multi-accounting happening in game during your perceptors or prisms fights, take a screenshot with a /whois command visible for all the concerned accounts and send it to support.
We apologize for the inconvenience in the meantime and wish you a good day.
As Fiora has said, if you notice multi-accounting happening while in game, we highly recommend sending a report to support with the necessary information.
I understand that some of you feel like your reports are not being read. I can assure you that the support team takes time to read through and handle every request made, even though you cannot see their specific actions taken. For confidentiality and security reasons, their methods and processes cannot be shared, and the same thing can be said about sanctions applied to accounts or other account information. So while you might think nothing is being done, it doesn't mean that support is not doing anything.
We also take this opportunity to remind you that "naming and shaming" is not allowed on this forum.
As said above, if you witness multi-accounting happening in game during your perceptors or prisms fights, take a screenshot with a /whois command visible for all the concerned accounts and send it to support.
We apologize for the inconvenience in the meantime and wish you a good day.