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Hello everyone,

After some verifications, it seems that in order to enter an AvA activity, accounts needs to have a different e-mail and phone number, and also a different IP. So two accounts using the same IP will not be able to participate in AvA activities together.

I am aware that before the update, it was possible to play with other people in the same household, but this was due to an error as the IP restriction was always meant to be in place in AvA. The update simply restored the intended restrictions.

I apologize for the inconvenience and thank you for your understanding.

Hey!

Can you give me your ticket number so I can see where it's at?

As I mentionned above, if you respect the restrictions and are still experiencing the issue, I invite you to contact the Ankama support with your account details so they can investigate and assist you.

Thank you for your understanding!

Hello again!

It seems the restrictions regarding multi-accounting in PvP modes have been tightened with the new update. You can find the detail in the changelog here.

Here is the relevant passage: 

• The restrictions on attacking and defending perceptors in multi-account mode have been tightened. You now need to enter a phone number to attack/defend a perceptor.

I hope this answers your question!

If you think your accounts respect the restrictions and you are still blocked from PvP modes, I invite you to send a request to support with your account details so they can investigate and help you.

Thank you for your understanding!

Hello!

I have asked the team for more information regarding this and will get back to you as soon as I can.

Thank you for your patience!