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Ankama Trackers
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1 
152 
https://imgur.com/a/VXXuppa On the "you have received a gift" screen, the item shows up in French as emballage d'affection. But when hovering, it displays in English, suggesting this was just a missed usage of the translation. I linked a screen shot.
2
523
I too put in a ticket (#2601537) after trying to come back from a long break and was surprised to find my account was permanently banned for "advertising websites" which is impossible because I was gone. It has been a week or so. I just decided to start over.