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Rules and Sanctions

The moderation team is in charge of keeping the atmosphere in the game and on the forum pleasant. Moderators are trusted volunteer players whom Ankama provides with tools to keep the game as friendly as possible. Moderators are not Ankama employees, and their job is not to severely sanction players.

Here is an overview.


Their role is to take preventive action with players by making them aware of the risks they run if they do not follow the rules of Dofus so they will not be sanctioned. Moderators have a few tools available to maintain a nice in-game atmosphere.

Moderators have a special appearance in DOFUS: They are represented by a lion with a loincloth and epaulettes when they decide to show themselves. Indeed, moderators are usually invisible in the game, which means that they can observe and contact you, but you will not be able to see them if they do not wish to be seen. Their names are always enclosed in square brackets. For example, the moderator Modo's name appears as [Modo] in the game.

When they speak in the game, moderators use one of the following: a normal message, a RED message, or a private message to contact one or more players individually.

Beware of Fake Moderators

Unfortunately, unscrupulous players are sometimes pretend to be moderators, in order to steal items or accounts. If you have any doubts about the identity of the person who contacting you, here are the elements you can check to make sure they are a moderator:

  • Check that the name is enclosed in square brackets; it must be in the [Name] format.
  • Check the moderator's guild; it must be "Ankama".
  • Request a RED message because only moderators, game masters, and administrators can send them.
  • Type /whois name_of_the_character_talking_to_you in the chat box.
    • In DOFUS, the words "Official Account" appear, and the account's Ankama nickname has the #OFFI tag instead of the usual four numbers.
    • In DOFUS Retro, the word "Modo" appears in red.

Moderators will never ask you for your password, secret answer, or email address. Generally speaking, they will never ask you for ANY of your account details.

CONTACT A MODERATOR

In some situations, you may need to contact an in-game moderator via private message (e.g., to report an insult, report cheating, etc.). Thanks to Ankabox, you don't need to wait for a moderator to log in to your server at the same time as you; you can send them a message at any time.
You can find the list of moderators here (article in French).

In DOFUS Retro, there is a service for you to send your reports to the moderation team via Discord.
To access this new service, you'll obviously need a Discord account, and you'll need to join the server for submitting reports.
The invite link is available here: https://discord.gg/PeSGsD2Aq4
Once you're on the server, in the "ANKAMODREPORT >> #help" channel, you'll find all the information needed to send your reports.