Rules and Sanctions


The moderation team is in charge of keeping the atmosphere in the game and on the forum pleasant. Moderators are trusted volunteer players whom Ankama provides with tools to keep the game as friendly as possible. Moderators are not Ankama employees, and their job is not to severely sanction players.

Their role is to take preventative action with players, making them aware of the risks they run if they do not respect the DOFUS rules so that they do not get sanctioned. Moderators have a few tools in order to maintain a nice in-game atmosphere.

Below is a general introduction.

Non-Exhaustive List of Rules of Conduct that Must Be Followed

15-Minute Mute

When flooding (abusive in-game repetition of a message) becomes unmanageable or when players continuously post messages in a discussion channel that is not appropriate for the message, moderators can prevent players from talking. The 15-minute mute option can be applied to a map or to individual players.

60-Minute Mute

A 60-minute mute is generally applied to players who make inappropriate comments on chat channels.

24-Hour Mute

Kicking a player will disconnect the laA 24-hour mute is the most serious mute; it is generally applied to players who have committed serious violations such as account trading.tter. The names of players who are deprived of speech for 24 hours will be automatically forwarded to the Support team for appropriate sanctions to be applied.


The 30-minute suspension can be applied by a moderator or a game master to temporarily suspend a player. Indeed, the moderators are usually invisible in the game, which means that they can observe and contact you, but you will not be able to see them if they do not wish to be seen. Their names are always surrounded by square brackets. For example, the moderator Modo's name appears as [Modo] in the game.

When they speak in the game, moderators use one of the following: a normal message, a RED message, or a private message to contact one or several players individually.

The moderators will never ask you for your password, nor your secret answer, nor your email address. Generally speaking, they will never ask you for ANY of your account details.

Beware of Fake Moderators

Unfortunately, unscrupulous players are sometimes pretend to be moderators, in order to steal items or accounts. If you have any doubts about the identity of the person who contacting you, here are the elements you can check to make sure they are a moderator:

  • Request a RED message because only moderators, game masters, and administrators can send them.
  • Type the /whois *nickname_of_the_person_talking_to_you in the DOFUS chat window, the reply to this command must read "Modo" in red.

For example: The command /whois *MODXX returns PersoXX (Modo: MODXX), is located in Astrub and Modo is written in red.

  • The moderator must have square brackets around their name, and their name is thus in the form of [name].