Rules and Sanctions

Our Support team does not handle complaints related to in-game scams. Obviously, we understand that it is never a pleasant feeling to realize that you've been had, and losing an item is always quite frustrating. However, we believe that players should learn to differentiate between honest sellers and opportunistic gold-diggers.

That being said, scammers who are caught red-handed by a moderator or administrator will be sanctioned.

Moreover, to minimize the risk of scams as much as possible, we strongly advise you to take a certain number of safety precautions.

Secure Craft Interface

If you want to have an item made, you don't need to give your resources to a crafter! Ask the crafter to use the secure craft interface, and all you will need to do is enter your resources yourself and click on the combine button. This way, there is no risk of theft for the customer, and the crafter cannot be wrongly accused of theft if the craft should fail.

Be careful during trades.

First of all, use the exchange interface, and do not place your items on the ground!
Then, when you trade items with other players, pay close attention!
Always make sure that the player with whom you are exchanging items
gives you the right item with the right characteristics.

Do not entrust just anyone with your items.

If you lend your items, the Support team cannot help you if they are stolen from you. Be careful not to entrust them to just anyone; if you do, you only have yourself to blame in the event of problems.

Moderators do not give out items.

DOFUS moderators will never give you items, nor will they ask you for your log in details. If a player claims to be moderator and offers something in exchange for kamas, items, or your password, then he or she is a scammer!