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Coming back to your favorite game… but can't remember your login name? #So2016… Now you can recover your account name in just a few seconds!

Maybe you took a break from playing, you're tired, or you're simply drawing a blank… and now you can't quite remember your Ankama login ID. Well, not to worry – there are a few ways to get back on track!


You can now recover your account name via text message or emailquickly, securely, and at no cost* to you
 
  • Via text message: Enter your account username (where to find it?) and the cell phone number (you must have one) associated with that same account. Enter the verification code that we send you in a text message. And just like that, we'll show you the account name you're looking for.
     
  • Via email: Enter your account username (where to find it?) and the email address associated to that account. Open the email that we send you, which contains a link. One click later, you'll be headed right back into battle in the World of Twelve! 

Note: If you already have a cellphone number associated to your account, you cannot recover your account via email. This is for security reasons.

No valid cell phone number or email address? Don't worry, all is not lost! You can still contact the Support team at Ankama, and they'll be happy to assist you.

 

TEXT MESSAGES: AN TOOL FOR MANAGING YOUR ANKAMA ACCOUNT

 
Introduced almost two years ago, our services via text message let you perform "sensitive" actions on your account (recovering your login IDs, deactivating protections, blocking a stolen account, making fast payments, etc.) without having to go through Ankama support. All in all, a very welcome development!

Obviously, you'll need to add your cell phone number** to your Ankama account before anything goes wrong. Well, don't just sit there – it'll only take a few seconds!
 


* Does not include any additional charges that your operator may charge you for receiving text.
** No promotional texts will be sent to you without your consent.